Benefits:

Employee discounts

Job Summary The X Center Store Associate is responsible for delivering an exceptional retail experience while driving merchandise sales and supporting the overall guest experience within M1 Concourse’s X Center. This position assists guests with product selection, apparel sizing, merchandising, inventory management and retail transactions while maintaining a visually appealing and organized store environment. During lower-volume periods, the Store Associate cross-trains and supports Concierge and Host operations by assisting with guest arrivals, venue check-ins, reservations and general inquiries. The X Center Store Associate shall represent M1 Concourse with the highest level of professionalism and decorum.

Job Responsibilities

Answers incoming phone calls and directs inquiries appropriately.

Assists guests with apparel sizing, product features and purchase decisions.

Assists guests with general venue information and event-related inquiries.

Assists with guest check-ins, admissions, reservations and simulator scheduling as needed.

Assists with physical inventory counts, cycle counts and inventory audits.

Cross-trains and provides Host and Concierge support during lower-volume periods.

Engages visitors proactively to identify merchandise needs and recommend products.

Ensures adherence to company policies, operational procedures and safety requirements.

Maintains a guest-first mindset and contributes to a culture of hospitality and teamwork.

Maintains accurate cash handling procedures and payment processing standards.

Maintains awareness of current merchandise offerings, promotions, memberships and venue events.

Maintains cleanliness, organization and presentation standards throughout the retail environment.

Maintains visually appealing displays and merchandising presentations in accordance with company expectations.

Processes retail transactions accurately using point-of-sale systems.

Receives, tags, prices and organizes incoming merchandise.

Reconciles registers and daily sales transactions at the conclusion of each shift.

Restocks merchandise, replenishes inventory and maintains appropriate stock levels.

Supports promotional events, product launches and special hospitality experiences.

Welcomes guests and provides exceptional customer service throughout the retail experience.

Performs all other duties as may be required and assigned.