Job Description

ABOUT THE ROLE

Contractor Workflow Solutions, part of the Verisk family, is the leading software provider of restoration job management, home builder service/warranty management, industrial inspection, and work order management software. We are seeking a professional, dynamic, and proactive Senior Business Analyst (BA) /Quality Assurance Analyst (QA) to join our team.

The Senior BA/QA will work in close collaboration with customers, product managers, sales, training, support, and application developers to help guide the development of new functionality for existing and future software systems.  This role will also include quality assurance testing during release cycles to verify the delivered software meets the requirements.   Candidates must be self-motivated individuals who can understand technical concepts and clearly communicate them across the teams. 

ABOUT THE DAY-TO-DAY RESPONSIBILITIES OF THE ROLE

PRIMARY DUTIES INCLUDE:

• Working closely with customers, product managers, sales, training, support, and development teams to enhance product functionality.
• Creating User Stories/requirements based upon product owner/customer requests.
• Maintaining product backlogs / Leading backlog grooming sessions.
• Participating in Software Development Life Cycle/SCRUM/Agile team meetings.
• Testing requirements during release cycles.
• Working with support teams to troubleshoot and analyze customer issues.
• Working with customers for User Acceptance testing activities and analyzing results.
• Serving as a mentor, resource and subject matter expert to fellow team members and peers.

#LI-MC1

Qualifications

ABOUT YOU AND HOW YOU CAN EXCEL IN THIS ROLE

EDUCATION:  Bachelor's degree in computer science, systems analysis or a related study, or equivalent experience applicable to the role.

KNOWLEDGE: 

• BA methodologies
• Software Development Life Cycle/SCRUM/Agile
• QA Testing.
• Jira and SQL experience are a plus.

EXPERIENCE: 

• Seven (7) to Ten (10) or more years of formal Business Analysis/Quality Assurance experience. 
• Experience with Software Development Life Cycle from Requirements through Post-Release. 
• Experience writing user stories / requirements for software products. 
• Experience performing Testing activities (Functional, Regression, and Acceptance Testing).

PREFERRED SKILLS:

• Proven ability and experience performing requirements and user needs analysis.
• Ability to clearly communicate and document analysis and requirements to all team members.
• Ability to resolve and analyze complex problems and questions on function and usage of products and services.
• Experience with QA testing of requirements and user stories. Includes Functional, Regression, and User Acceptance Testing.  QA Automation testing experience is a plus.
• Strong troubleshooting skills for defect resolutions.
• Excellent communication skills (both written and verbal), decision making, human relations, presentation, and organization skills.
• Effective time and resource management skills with ability to assign, train and monitor work.
• Prior mentoring and/or leadership role.
• Thrives in a high energy, fast paced environment.
• Ability to professionally handle and resolve stressful situations will be required. 
• Solid foundational understanding of Microsoft Office products, Excel and Word.  SQL and Jira a plus.
• Working in a Software Development Life Cycle/SCRUM/Agile environment a plus.

Additional Information

Xactware, a Verisk business, specializes in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries. Xactware’s tools provide claims estimating, contents replacement, claims management, and property maintenance solutions for desktop, mobile, and online platforms. Xactware’s services include repair cost research and reports, aerial imagery, and real-time business intelligence. Xactware has been providing cloud services for customers since 1995. To learn more about Xactware please visit us at: Xactware.com. We are proud to be a part of the Verisk family of companies! 

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.   

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.  

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.  

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.   

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do. 

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fifth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce.  Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

CONSUMER PRIVACY NOTICE

AT VERISK, THE HEALTH AND SAFETY OF OUR PEOPLE IS OUR NUMBER ONE PRIORITY.  EFFECTIVE NOVEMBER 15, 2021, AND SUBJECT TO APPLICABLE LAW, ALL PROSPECTIVE HIRES FOR OFFICE BASED ROLES OR ROLES THAT SUPPORT ANY OF OUR BUSINESSES’ GOVERNMENT CONTRACTS WILL BE REQUIRED TO DEMONSTRATE THAT THEY ARE FULLY VACCINATED AGAINST COVID-19 BY THEIR START DATE, OR QUALIFY FOR A LEGALLY-REQUIRED MEDICAL OR RELIGIOUS ACCOMMODATION TO THIS VACCINATION REQUIREMENT, AS A CONDITION OF EMPLOYMENT. HIRED CANDIDATES WHO DO NOT DEMONSTRATE THAT THEY ARE FULLY VACCINATED AGAINST COVID-19 BY THEIR START DATE, AND WHO HAVE NOT BEEN APPROVED FOR A LEGALLY-REQUIRED MEDICAL OR RELIGIOUS ACCOMMODATION WILL NO LONGER MEET THE REQUIREMENTS FOR EMPLOYMENT AND THEIR OFFERS OF EMPLOYMENT WILL BE IMMEDIATELY RESCINDED, IN ACCORDANCE WITH APPLICABLE LAW.