Job Description

We are currently looking for part time Call Center Representatives to work in our various contact centers here at CU*Answers. If you have previous experince providing excellent customer service, working in a call center environment, or the financial services industry, then we want to meet with you!

ABOUT THE COMPANY

CUAnswers is a nationally recognized Credit Union Service Organization (CUSO) located in Grand Rapids, Michigan, dedicated to providing high-level service to our clients and business partners. Supported by a dynamic team of Industry professionals, CUAnswers serves both Inhouse and Self- Processing credit unions across the country, as well as our integrated Internet banking product It's Me 247.

ESSENTIAL JOB FUNCTIONS

1. Maintain a pleasing and professional demeanor while addressing credit union member concerns and questions.
2. Initiate outbound calls based on assignments.
3. Actively soft-sell credit union products and services by matching products/services to the member's needs.
4. Assist in special projects as requested.
5. Other duties as assigned.

JOB QUALIFICATIONS

1. Ability to work hours of the Contact Centers.
2. Excellent interpersonal communication skills.
3. Ability to accurately type 20 words or more per minute.
4. Ability to use discretion when dealing with sensitive or confidential data.
5. Demonstrate attention to detail and respond well to deadlines.
6. Working knowledge of Microsoft Office. Primarily Outlook, Excel, and Word.