Numotion aims to be the most responsive and innovative company to do business with. With more than 2,000 employees and over 140 locations nationwide Numotion is the premier mobility and rehab equipment supplier, and remains committed to a strong local focus.  We are seeking an organized, motivated individual to join our team.

SUMMARY:

Communicate with Patients, Sales Representatives, Referral Sources (Doctor’s office, Case Managers, Nurses, etc.) with a high level of customer service. Must have strong knowledge of insurance eligibility verification process; know how to calculate deductibles and coinsurance for primary and secondary policies. Strong background possessed in Medicaid, Medicare, and Private Insurance documentation requirements.   An in-depth knowledge adapted in regards to compliance standards.   Strong multitasking and prioritizing tasks with great organization and detail is required. Collaborate strongly with co-workers in a team setting.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Contacts customer to introduce themselves and NuMotion Medical Supplies and assures that the customer understands the process involved in processing their initial order for Medical Supplies.

• Advises customer that they are their Customer Care Representative and will be acting on their behalf to assure the smooth processing of their order.
• Facilitates communication between the customer, third party payers, distributors, Doctors, Nurses, Case Managers. Marketing Reps and others as required to meet the customer’s needs and expectations.
• Assures that customer paperwork is completed and received quickly and orders are processed in a timely manner by communicating regularly with the responsible parties.
• Enters and maintains accurate and up to date information in Brightree.
• Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to expedite delivery whenever possible.
• Explains insurance requirements needed to qualify for specific products.

Required Skills

QUALIFICATIONS:

• EDUCATION/EXPERIENCE - One year certificate from college or technical school: or three to six months related experience and/or training; or equivalent combination of education and experience.
• LANGUAGE ABILITY - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine correspondence.  Bilingual English/Spanish is a plus.
• MATH ABILITY - Calculate figures and amounts such as discounts, interest and percentages.
• REASONING ABILITY - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• COMPUTER SKILLS - To perform this job successfully, an individual should have knowledge of Word Processing software; Internet software and Order processing systems.

At Numotion, we are committed to meeting the needs of those we serve, and our employees. Working for Numotion, you will receive a competitive wage and benefits, including medical, dental and vision insurance, short or long term disability, a 401 K plan and life insurance.

Numotion is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or disability status.

Numotion is a drug-free workplace.  Candidates are required to pass a drug test before beginning employment.

Required Experience

QUALIFICATIONS:

• EDUCATION/EXPERIENCE - One year certificate from college or technical school: or three to six months related experience and/or training; or equivalent combination of education and experience.
• LANGUAGE ABILITY - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine correspondence.  Bilingual English/Spanish is a plus.
• MATH ABILITY - Calculate figures and amounts such as discounts, interest and percentages.
• REASONING ABILITY - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• COMPUTER SKILLS - To perform this job successfully, an individual should have knowledge of Word Processing software; Internet software and Order processing systems.

At Numotion, we are committed to meeting the needs of those we serve, and our employees. Working for Numotion, you will receive a competitive wage and benefits, including medical, dental and vision insurance, short or long term disability, a 401 K plan and life insurance.

Numotion is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or disability status.

Numotion is a drug-free workplace.  Candidates are required to pass a drug test before beginning employment.