+--------------------+--------------------+--------------------+--------------------+ | DEPARTMENT: | Health Services | FLSA STATUS: | Non-Exempt | +--------------------+--------------------+--------------------+--------------------+ | REPORTS TO: | Member Engagement | PHYSICAL STRENGTH: | Light (L) | | | Supervisor | | | +--------------------+--------------------+--------------------+--------------------+

+--------------------------------------------------------------------------+ | SUMMARY | | | | This position is responsible for working alongside the member and | | healthcare team to identify chronic condition(s), unmet healthcare | | needs, social service needs, and issues that may be preventing access of | | use of available services. This position partners in preparing a plan to | | address these needs, including goals to increase patient activation, | | access and appropriate use of services by performing the following | | duties. | | | |   | | | | ESSENTIAL DUTIES | | | | - Develops and maintains trusted relationships with members by being | | patient, open-minded, non-judgmental, compassionate, flexible, | | responsible and supportive, and by demonstrating follow-through. | | - Helps participants learn skills to access, enroll in and utilize | | services and resources on their own by providing motivational | | coaching, helping members make and get to appointments, and helping | | members overcome resistance to using services. | | - Works collaboratively within a team environment consisting of other | | Community Health Workers, RN Case Managers, Behavioral Health | | providers, and dental service providers. | | - Coordinates initiatives and assists with data reviews and processes. | +--------------------------------------------------------------------------+

EDUCATION & EXPERIENCE

• High school diploma.
• 3 years’ work experience in a social service or similar community organization, required.
• Experience should include minimum two years’ as a Community Health Worker working with high risk populations, conducting home visits, and/or providing support for members with chronic conditions.
• Bilingual skills, preferred.

 CERTIFICATES, LICENSES AND/OR REGISTRATIONS

• Certified Community Health Worker or the ability to obtain certification within six months of hire, required.
• Valid driver’s license, acceptable driving record, and automobile liability coverage or access to an insured vehicle, required.