Location : Hybrid. Most of the positions at YCCO are hybrid, meaning they have the flexibility to work both remotely and/or in-person at YCCO's office in McMinnville, OR.

Department: Early Learning Hub FLSA Status: Exempt

Reports To: Early Learning Director Physical Strength: Light (L)

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Summary

The Service Integration Specialist is responsible for coordinating efforts and activities of Yamhill County’s Service Integration program and developing partnerships to expand services to individuals and families in need. Core areas of focus include building partnership with cross-sector partners and service providers, providing facilitation and coordination of Service Integration Teams (SIT), developing, and maintaining communication and collaboration among all key partners, developing community resources, and providing leadership among community partners by performing the following duties.

Essential Duties

1. Assists with and supports the development of strategies and goals as identified by the local SITs and the Early Learning Council.
2. Develops, supports, and maintains collaboration and promotes healthy, viable collaborations in both the public and private sector.
3. Develops and coordinates SIT projects, activities and events, including community outreach events.

Job Duties

Service Integration Teams

• Coordinates with and provides support to Service Integration Teams.
• Coordinates and assists in alignment with healthcare transformation, strategic, and early learning goals.
• Facilitates SIT meetings.
• Maintains a working relationship with key partners and serves on committees and work groups, as appropriate.
• Builds team meeting agendas and engages community partners to participate and present.
• Monitors the team’s funds and processes funding requests, including emergency requests.
• Coordinates partner training and provides technical assistance for staff, service providers and community partners.
• Works collaboratively with state and county agencies, non-profit organizations, cultural and educational institutions, community-based organizations, and the faith community to develop and maintain access to support programs and services.
• Conducts outreach to agencies to promote participation in SIT.
• Prepares reports as needed for Yamhill Community Care YCCO governance and advisory councils, SIT partners, and the Department of Early Learning & Care (DELC), and prepares reports, newsletters and other promotional materials as needed for partners, community members and funders.
• Generates resources for continuation and expansion of Service Integration projects.
• Coordinates SIT member training and the development of strategies and goals as identified by the local SI teams.
• Maintains regular communication with SIT members regarding funding requests and awards.
• Tracks data and writes grants and measures outcomes of the program.
• Prepares MOU’s and invoices.
• Ensures confidentiality practices meet required mandates.

Community Engagement

• Works collaboratively with YCCO leadership to establish community engagement priorities, timelines and budget that enhance the access to and delivery of early learning, family support and health services to YCCO members.
• Utilizes innovative approaches to identify and engage YCCO members, community leaders, advocacy groups, advisory groups, and aligned organizations.
• Designs presentations and supporting materials for community outreach activities and meets with individual stakeholders and organizations to communicate YCCO’s goals and activities and increase knowledge of community engagement activities.
• Builds partnerships with cross-sector partners to increase funding available to assist individuals and families in need.
• Builds partnership with vendors to facilitate the provision of timely, effective, and cost-efficient services to individuals and families in need.
• Participates in community outreach events to promote YCCO goals and resources for health, school readiness and family support.
• Serves as a community resource and ensure the highest level of customer service to YCCO members, community organizations, committees and the DELC functions.
• Represents YCCO internally and with external organizations.

Community Advisory Council

• Attends monthly Community Advisory Council (CAC) meetings.
• Works closely with YCCO Community Health Specialist to support recruitment for the CAC and integration of Early Learning into the Community Health Improvement Plan (CHIP).

Other Duties

• Works closely with Outreach & Referral Specialist to connect families of young children to support services.
• Actively participates in weekly Early Learning team meetings and monthly YCCO staff meetings.
• Supports Early Learning team events, as needed.
• Participates in work review and coaching plans, as needed.
• Participates in collaborative learning opportunities locally and at the state level.

Essential Department & Organizational Functions

• Works to cultivate and develop inclusive and equitable services, and working relationships with diverse groups of employees, community partners, and community members.
• Participates in the preparation and submission of regulatory and contract required deliverables.
• Works closely with other YCCO departments, including Health Plan Operations and Compliance to assist with audits; including the External Quality Review (EQR), as needed.
• Proposes and implements process improvements.
• Meets deadlines for completion of assigned responsibilities and projects.
• Maintains agreed upon work schedule with punctual, regular, and predictable attendance.
• Demonstrates cooperation and teamwork using a professional and respectful demeanor.
• Provides cross-training on specific job responsibilities.
• Meets identified goals that contribute to departmental goals.
• Works collaboratively in a team and matrixed (cross-department) environment with a spirit of cooperation.
• Respectfully takes direction from Supervisor.
• Performs other duties as assigned.

Knowledge, Skills, & Abilities

• Ability to provide services that are client/family centered, culturally competent, and respectful of individual needs.
• Ability to build partnerships across sectors with diverse stakeholders.
• Familiarity with local community resources and partners or ability to gain knowledge quickly.
• Ability to use good judgment, personal initiative and discretion in performing job responsibilities.
• Knowledge of principles and procedures of record keeping and financial reporting.
• Ability to track and organize data.
• Skills in spelling, grammar, and punctuation.
• Excellent customer service skills, including ability to treat members with dignity and respect and without judgment.
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to establish and maintain collaborative relationships with all levels of co-workers and the general public.
• Ability to demonstrate initiative, solve problems and make decisions.
• Ability to work autonomously within a team setting.
• Excellent organizational skills including ability to handle multiple priorities and demands simultaneously in a dynamic work environment while maintaining high attention to detail and accuracy.
• Ability to work independently, use sound judgment, anticipate next steps and be proactive as part of a diverse team within a Matrix or shared resources across departments work model.
• Excellent computer skills, including Microsoft Windows, Word, Excel, and Outlook.
• Ability to communicate both professionally and effectively in all forms of communication.
• Ability to work in an environment with diverse individuals and groups.
• Ability to remain flexible, positive, and adaptable.
• Ability to work across the YCCO region and to work remotely, as needed.
• Occasional weekend or evening hours may be required.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education & Experience

Required:

• Bachelor’s degree in a major related to social services (psychology, sociology, etc.) and
• Two (2) years of experience in developing community resources and collaborative projects, team building, and developing of managing community groups, or non-profit; or
• any equivalent combination of education, experience, and training, required.
• Minimum One (1) year experience working with at-risk populations.
• Minimum One (1)year experience performing office, administrative, or coordination tasks.

OR:

• Any combination of education and experience that would qualify candidate for the position.

Preferred:

• Bilingual English/Spanish.

Certificates, Licenses and/or Registrations

This position does not require any certificates, licenses, or registrations.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this position. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel, and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The employee may occasionally need to lift and/or move up to 25 pounds.

This position operates in a professional office environment and requires frequent use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate.

This position may include occasional required or optional travel outside of the workplace, in which the employee’s personal vehicle, local transit, or other means of transportation may be used.