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Client Success Manager

Ylopo

Client Success Manager

Austin, TX
Full Time
Paid
  • Responsibilities

    Job Description

    Job description

    CLIENT SUCCESS SPECIALIST (PHOENIX, AZ)

    Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

    At Ylopo we highly value our clients’ success and the client success team obviously plays a major role in ensuring that success by providing exceptional service, proactive client engagement and coaching, collaborating across departments, and always looking out for ways we can improve our product and the clients’ experience. We also highly value our team members, and have a lot of great perks such as fun team events, team lunches / happy hours, office snacks, work from home Fridays, and a generally caring and supportive environment dedicated to learning and growth.

    The account management role is focused primarily on retaining clients and providing them with an exceptional experience using our system. Account managers are responsible for ensuring our clients are properly trained and educated on our product, feel supported in their business needs, and have a team member to go to for escalated issues and requests.

    Candidates well-suited to this role will have a track record of being client-focused and proactive, providing exceptional service, both internally and externally within an organization. They will have excellent communication skills, both through email/tickets and over the phone. Candidates do not have to have prior experience working at software or marketing companies, but should be relatively tech savvy, have a healthy interest in new technologies, and should feel comfortable learning new software and learning to troubleshoot issues with clients. Most importantly we’re looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.

    Ylopo’s rapid growth means that the work is fast paced and there’s never a dull moment, while Ylopo’s relatively small size means we highly value each individual team member and care deeply about their personal development and happiness at the company.

    QUALIFICATIONS:

    • Undergraduate degree preferred
    • Previous experience in a customer service, coaching, training, or account management role
    • Ability to facilitate the solution to complex issues and requests
    • Proactive, goal oriented mindset
    • Professional manner
    • Consistent work habits and strong work ethic
    • Strong technical and organizational skills
    • Ability to multitask, and work independently toward deadlines
    • Strong attention to detail
    • Strong written and verbal communication skills, ability to work well in a small group setting
    • Positive demeanor, trustworthy character
    • Ability to take the initiative and see projects and tasks through to completion
    • Ability to understand and convey detailed information about our services and systems
    • Understanding of real estate and the real estate profession a plus, but not necessary

    RESPONSIBILITIES:

    • The primary responsibility of this role is to manage the client relationships within the Account Manager’s book of business
    • Assume primary responsibility for an assigned segment of our client base, provide backup assistance for other teammates' clients.
    • Call and email all clients in a timely manner to provide a high level of customer support
    • Develop great client relationships that aid in client retention
    • Speak confidently and professionally while working through escalated issues or troubleshooting problems
    • Follow up consistently with all clients as needed
    • Work closely with our product support team to investigate issues and software bugs and solve or escalate problems appropriately
    • Evaluate our clients’ “client health” and proactively schedule and conduct check in calls with them
    • Complete special projects or become the subject matter expert for new parts of our product
    • Learn the ins and outs of our product and the real estate space, and be able to speak confidently to those subjects
    • Collaborate with sales, billing, marketing, international, and technical teams on special projects

    This role is offering fully remote opportunity.

    Compensation and full benefits include starting pay from $50K+ and bonus depending on experience; incentive bonus potential up to 25% above base salary; medical, dental, and vision benefits; paid holidays, vacation, and sick days; a 401(k); paid monthly parking (if applicable); and an extremely nice, supportive group of people as your co-workers.

    Company Description

    About Ylopo Ylopo, LLC is a rapidly growing marketing and technology company, leading in the U.S. for Real Estate digital marketing on Facebook. Using Dynamic Ads, big data, catalogs and APIs, Ylopo runs campaigns at scale for successful real estate clients nationally. With this cutting-edge technology, Ylopo can provide seamless internet marketing services and proprietary lead generation and engagement software to our clients. We have over 1,000 real estate clients and generate over 1MM+ leads annually. We are also proud to share that Facebook themselves have completed three case studies on our technology and are actively working on a fourth. Why work for Ylopo? At Ylopo we offer our team members:

    • A commitment to personal development and happiness in your role.
    • Guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company.
    • Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts.
    • Team building events, team lunches/ happy hours, and work from home Fridays.
    • A supportive, caring environment dedicated to continuous learning and growth.