Job Description

• Providing both remote and on-site IT support with desktops, networks and servers, utilizing a vast array of technologies.
• Performing on-site projects involving desktops, networks and servers involving implementations, refreshes, and deployment projects. When necessary, provide remote-based IT support for the company's clients.
• Work with the end-users to identify and resolve all of their IT concerns, which may include working with vendors and the Remote/Field Leadership team when necessary.
• Act as a technical conduit between the company's support teams and the clients to ensure that “no stone is left unturned” before and after leaving a client site.
• Be able to communicate effectively with clients, client stakeholders as well as internal stakeholders.
• Ability to work in a team environment with an understanding that working together is integral to the company’s mission.
• Managing, updating, and improving the Knowledge Base to improve processes and knowledge transfer.
• Ability to work in a fast-paced environment and to effectively prioritize based on business needs.

Qualifications

TECHNICAL ENVIRONMENTS:

• Experience with supporting and managing Windows domain environments.
• Windows Desktop Operating Systems
• Windows Servers
• Enterprise Antivirus Software
• Active Directory and basic group policy
• MS Exchange/ Office 365 (on premise and cloud based)
• VMWare / Hyper-V
• Printer Administration
• Troubleshooting down networks
• Imaging and migration of end users to new equipment
• Ticketing systems such as ConnectWise Manage (preferred but not required)
• MSP (Managed Service Provider) experience a huge plus but not required

OTHER REQUIREMENTS:

• You must have a car for this position. Reimbursement for travel expenses will be provided.
• Technical education such as a technical certificate, Associates degree, or equivalent work experience.
• IT troubleshooting support certifications such as A+, Network+, Server+ and Security+ (highly preferred).
• Microsoft professional certifications (MSP, MCSA, MCSE) (preferred but not required).
• Excellent verbal and written communication skills.
• Excellent people skills (you need to really have excellent people skills as you will be representing the company)
• Ability to concisely describe or summarize a problem and steps taken to diagnose and resolve it, in writing
• Ability to deal with a diverse population
• Willingness and ability to learn new skills and technical information
• Responsibility and reliability
• Ability to prioritize and perform triage
• Discretion and good sense in dealing with clients
• Determination to see a problem through to its resolution

Additional Information

This is a full time position with an excellent compensation and benefits package (insurance, vacation, 401K, etc.).

All your information will be kept confidential according to EEO guidelines.