Job Description

You should be a highly motivated individual that is self-directed, energetic and driven to meet the needs of a demanding customer environment. Responsibilities include the support, administration, and maintenance of desktops, laptops, and some server work. You will work with the latest technologies performing configurations, and support of operating systems and applications; participate in remote site administration; and production support activities.

• Configure new computer hardware and software (mostly Windows based).
• Perform upgrades and configuration of desktop and related peripherals
• Troubleshoot desktop and server issues
• Take service calls and either resolve them or pass them on appropriately
• Utilize Service Desk system to maintain records of requests and responses for support issues
• Software installs and upgrades
• Assist in the administration of a Windows environment

Qualifications

TECHNICAL ENVIRONMENTS:

• Competency in supporting, diagnosing, troubleshooting computer systems, software and networking issues on PCs and related equipment
• Windows Desktop Operating Systems
• Enterprise Antivirus Software 
• Active Directory 
• MS Exchange / Office 365
• Printer Administration
• Windows Servers (a plus but not required)
• Light networking 
• Light firewall administration

OTHER REQUIREMENTS:

• Excellent people skills 
• Good follow-through, makes sure tasks get done
• Ability to concisely describe or summarize a problem and steps taken to diagnose and resolve it, in writing
• Very organized with an ability to prioritize their work
• Willingness and ability to learn new skills and technical information
• Responsibility and reliability
• Ability to prioritize and perform triage
• Discretion and good sense in dealing with staff and management

Additional Information

Full-time position with excellent compensation and plus benefits (insurance, vacation, 401K, etc.

All your information will be kept confidential according to EEO guidelines.