Job Description

POSITION OVERVIEW

IT Systems Engineering Manager will manage (plan, organize, lead and control) a team of IT resources and outsourced vendor services (database/BI lead, MSP partner, application vendors, systems and network engineering partners), and, design, develop, implement and operate systems interfaces that integrate disparate platforms for franchise management, accounting, supply chain, and Point of Sale (POS). The Manager ensures that projects are planned and tracked toward meeting their milestones and adhering to approved budgets. He/She will also manage supplier contracts, maintenance agreements and upgrades, managing IT expenses and contributing to the annual budgeting process. The Manager will be the point of escalation for resolving end-user problems, and, will provide the documentation and training needed to empower the user to be more tech savvy and independent.

CULTURAL QUALIFICATIONS

In everything the IT Systems Engineering Manager does, he or she needs to be:

• THTK - Totally Honest, Totally Kind
• Humble - modest, respectful and open
• Heart & Soul - passionate and totally committed
• Team Play - Selfless and team first
• Imaginative - Innovative, bold and whimsical

KEY METRICS

1. IT Systems Availability

2. IT Systems Performance

3. IT systems Capacity

4. IT Project Delivery: scope, cost, schedule

ESSENTIAL JOB FUNCTIONS

· Formulate overall Enterprise IT Strategy

· Apply software development methodology, project planning, and testing best practices

· Ensure the creation and maintenance of all written documentation, including system and user manuals, run books, license agreements, Standard Operating Procedures (SOPs), and, documentation of modifications and upgrades;

· Oversee provision of end-user services, including help desk and technical support services

· Work with vendor partner to plan and implement network security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users

· Develop and conduct various training and instruction for system users on operating systems, relational databases, and other applications; assist users in maximizing use of networks and computing systems

· Identify utilization patterns and their effect on operation/system availability and performance expectations.

· Ensure timely user notification of maintenance requirements and effects on system availability

· Adheres to all company policies and procedures

· Other job-related activities as requested

COMPETENCIES

· Strong sense of ownership, urgency and drive

· Experience and ability to formulate strategic IT strategies

· Competence in planning and executing projects to completion

· Experience driving cross-organizational initiatives

· Experience and competence to deliver key IT responsibilities, including knowledge of IT systems and databases

· Integrity to maintain confidentiality with regard to the information being processed

· Ability to deal with sensitive/controversial employee issues and complaints

· Ability to build and effectively manage relationships at all levels of the Company

· Excellent verbal and written communication skills with empathetic listening skills

· Exceptional analytical and problem-solving skills

· Ability to provide administration of internal control and compliance processes

· Proficiency in more than one high level scripting language a plus;

QUALIFICATIONS

· 5+ years of technical experience

· 3+ years supervisory experience

· 5+ years of store systems experience (Micros POS, Clover/Bypass POS)

· 5+ years of supply chain systems and technology

· 3+ years of experience w/PCI DSS requirements and solutions.

· BS in Computer Science (or software engineering) preferred

· Must have strong QA experience.

NOTES

1. As an absolute condition of employment, successful candidate are required upon hire, to sign certain confidentiality, non-disclosure, and mediation & arbitration agreements.

2. Statements contained herein reflect general details as necessary to describe the general function(s) of the job, level of knowledge and skill(s) typically preferred or required, and scope of responsibility entailed. Statement(s) contained herein should not be considered an all-inclusive listing of work requirement(s) or function(s). successful candidate once in the job may perform other duties, as assigned, including work in other functional areas to cover absence(s), equalize peak work periods, or otherwise balance workload(s).

Company Description

BRAND OVERVIEW Michelle & Phillip Chang the journey to create amazing food with amazing value started back in 2006 in Fullerton, California when Phillip and Michelle Chang had the idea to offer a self-serve frozen yogurt experience called Yogurtland. Now with more than 300 Yogurtland stores all over the world, this dynamic duo has set their hearts on creating and serving an alternative epicurean experience with delicious sandwiches and offerings evolving around the chicken and the egg as the key ingredients. Phillip and Michelle’s new brand ‘Egg N Bird’ will be entering the chicken and egg centered QSR market as the demand in the United States continues to grow vehemently. They will leverage their vast experience, resources, and core competencies from their Yogurtland success and their growing family of companies to establish a new landmark franchise brand.