We are excited to announce that we are now hiring! We seek to grow the crew and add new Sales Associates to the team. This position is an awesome opportunity to hone your sales and interpersonal skills in a rapidly changing industry full of people excited to begin playing new games. We’re looking for someone that can mesh with our current staff while adding their own passion for sales and games.
As an Industry leader for the gaming hobby, we pride ourselves on our excellent customer service and embracing gamers new and old from all walks of life. Our adventure has already brought us to great heights, but with your help we hope to continue leveling up Yottaquest and our employees! So spread the word far and wide, and we look forward to meeting new recruits!
Merchant of Arcane Goods (in training)
Position Type: Sales Associate Trainee
Compensation: Start at $15 + bonuses
Advancement: Promotion to Sales Associate Apprentice on completion of training, raises available every quarter based on experience and performance review, and a growth plan with intention to become Sales Associate Master.
Yottaquest is a second-generation game store located in the Evendale neighborhood of Cincinnati, Ohio. We are a tight knit team with a love for adventure, and a passion for helping our community find their next game!
Job Description:
As a Sales Associate at Yottaquest, you will join the team in providing courteous and excited assistance to customers. Our sales associates aren’t just cashiers, and you won’t be either. We offer a hands on, direct customer experience and as a sales associate you will spend most of your time on the floor giving knowledgeable, targeted advice and recommendations to customers. While sales experience is preferred, we will teach you new skills and knowledge about the games industry through fun and illustrative training. Our ideal candidate may have an interest in games, but has a passion for sales and customer service first.
Responsibilities:
Provide exceptional customer service
Serve as the first point of contact for customers
Operate the register and assist in checking out customers and creating customer orders
Maintain a working knowledge of current and upcoming inventory
Answer calls and aid customers over the phone
Support the warehouse team in stocking and facing products
Process customers from beginning to end or make a deliberate and detailed hand off
Coordinate and call customers for their special orders and subscriptions
Act as a representative of Yottaquest when answering all customer questions
Re-stock and organize shelves as needed
Help prevent loss of merchandise
Clean sales floor, shelves, and workstations as needed
Other tasks as required
Requirements:
Resume with references
Cover letter
At least 18 years of age
Highschool Diploma or equivalent
Ability to lift up to 40 lbs. and climb a ladder when required to stock shelves
Ability to work on your feet for ninety percent of your shift
Ability to work flexible hours, nights, Saturdays and Mondays
Ability to work alone and as part of an active team
Attention to detail and the ability to multitask
Passion for being part of a team and collaborating with others
Passion for sales and engaging with customers
Strong reading comprehension and mental math skills
Ability to work at least 20-35 hours a week
1 Year experience in a customer facing position (sales, serving, reception, etc.)
Preferred:
2-3 Years experience in a customer facing position (sales, serving, reception, etc.)
Expertise with Point of Sale systems
Programming experience
Visual design and social media experience
Expertise in the Microsoft office suite
Relevant college degree
How to apply:
Submit a cover letter and resume to jobs@yottaquest.com outlining your sales and/or customer service experience. Tell us what sets you apart and why you’d like to work with us, but please don't tell us about your favorite games. We look forward to seeing your best effort!