Job Description

YouGov is looking for a Community Project Manager to join the Panel Products team. Working closely with a small cross-business group of passionate individuals, you’ll play a significant role in our mission to embed panelist experience into YouGov’s internal culture, and radically change the way we involve panelists in our work.

This is a highly visible role within YouGov. It’s an opportunity to make a meaningful impact on the company's culture and commercial performance, and to positively impact the lives of millions of panelists around the world. You’ll report to the Product Director - Panel, working closely together to turn ideas and plans into actions and results.

We have big changes to make in months, not years, and if this excites you, we’d love to talk.

This role sits within the YouGov Online department, but will build close relationships with our Technology, Panel, Operations, Internal Comms, People, and Public Data teams.

KEY RESPONSIBILITIES 

• Delivery. You’ll be responsible for turning ideas and goals into a prioritised action plan, and then making it happen. You’ll be comfortable juggling several workstreams at once, able to zoom in and out of the detail with ease.
• Community management. You'll be responsible for building, growing and managing the YouGov Community - a place for our most active and engaged members to interact with each other and YouGov. 
• Communication. You’ll be a great communicator, able to adapt your style to suit everyone from YouGov’s CEO, to an 18 year old member in Alaska. Your written communication is excellent, and you’re comfortable presenting to both small and large groups.
• Organisation. You’ll keep everything running smoothly – from meeting agendas to member interview scheduling. You’ll look at the big picture, but you really care about the details. You know what a good, scalable process looks like, and you enjoy bringing order to chaos.
• Budget. You’ll manage the project budget, ensuring all financial processes are followed.

Qualifications

• 2+ YEARS AS A PROJECT MANAGER, with a track record of delivering results. Bonus points if you’ve worked on a social good project, or for a charity.
• COMMUNITY MANAGEMENT. We'd love it if you've managed an online community before. If you haven't, you'll need to understand what's involved, and be able to demonstrate that you have transferable skills. 
• PROBLEM SOLVER. We’re doing something new, so we’ll be innovating, testing, failing fast and learning. This will be an exciting rather than a terrifying prospect for the right person. You’ll be calm when things go wrong, and able to think on your feet. You'll be a self starter, and you'll love getting things done. 
• PASSIONATE ABOUT CUSTOMER EXPERIENCE AND ENGAGEMENT. You’ll really care about what our member think and feel when they interact with us, and you’ll be an advocate for this across the business. Bonus points if you’ve engaged with hard-to-reach or marginalised groups.
• GREAT COMMUNICATION AND STAKEHOLDER MANAGEMENT SKILLS. You'll be brilliant at adapting your communication style to your audience.This project is sponsored by YouGov’s c-suite, and you’ll need to be comfortable communicating with them regularly, managing expectations, and collaborating and negotiating across departments.
• DATA-DRIVEN. You'll have excellent data analysis skills, using qualitative or quantitative data, to guide planning and prioritisation.  
• Bonus points if you've used Agile or lean methodologies such as Scrum or Kanban
• Bonus points if you've run a beta programme before
• Bonus points if you can write well
• Bonus points if you’ve worked in market research

Additional Information

WHAT WE OFFER:

• A competitive salary

• Equipment - whatever you need to succeed - Mac or PC, we don't mind!

• Emphasis on career development, progression & growth - we're a team of continuous learners

• Flexible/remote working

• 25 days holiday

• The opportunity to contribute to and shape our vision, culture & growth

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