Dental Receptionist Job Summary

Must have at least one (1) year of insurance verification experience. Please do not apply if you don't have one (1) year of insurance verification experience,

Function as support for the DENTAL office at the front desk. This position is a combination of patient interaction and basic paperwork administration and insurance verification under the direction of the Office Manager. You must be fully bilingual in English/Spanish and have previous experience in a DENTAL office.

Responsibilities and Duties

Verify insurance for patients

Exercise excellent customer service while interacting with patients both over the phone and in person.

Check-in all patients and complete patient registration under the direction of the Office Manager.

Schedule patient appointments within operational standards.

Confirm patient appointments two (2) business days prior to the patients’ appointments.

Scan documents into digital patient charts on a daily basis.

Participate in morning huddle, chart review and all routine office meetings as necessary.

Participate in monthly checklist activities as assigned.

Keep front desk area clean and neat.

All other duties and responsibilities as assigned.

Qualifications and Skills

Knowledge, Skills, and Abilities

Fully bilingual English/Spanish REQUIRED

Insurance verification experience REQUIRED

Basic clerical and administrative skills.

Excellent customer service skills with professional and courteous phone etiquette.

Basic knowledge of dental terminology REQUIRED.

Working knowledge of Internet Explorer and Microsoft Word required; knowledge of Microsoft Excel preferred.

Experience with dental software such as Eaglesoft preferred.

Strong organizational skills with the ability to multi-task.

Qualifications (Experience, Education, Licensure, Certification)

Dental office experience REQUIRED

Insurance verification experience REQUIRED