Job Description

COMPANY PROFILE:

Founded in 1996, Pismo Beach Veterinary Clinic has long been a center for premium veterinary care on the beautiful Central Coast.  We respect the human-animal bond and strive to treat our clients and our patients like members of our own family. We are driven by a passion for veterinary medicine, education and providing an extraordinary customer experience. 

JOB SUMMARY:

Customer Service Representative for a busy 5-veterinary clinic in Pismo Beach

RESPONSIBILITIES / DUTIES:

The ideal candidate will have experience in a veterinary practice;

Possess proficient office administrative capabilities;

Proficiency in the Microsoft Office suite of products;

Proficient and fast keyboard typing skills;

Ability to answer multi-line phone calls and resolve issues effectively;

Maintain accurate patient records;

Ability to schedule multiple appointments simultaneously;

Proficient in receiving and relaying telephone, fax and e-mail messages accurately and promptly;

Ability to handle and process cash and credit card payment transactions;

Astute verbal, written and interpersonal communication skills;

Possess high level of attention to detail and organizational skills;

Possess exemplary customer service skills;

Ability to work independently and in a team effectively.

WORKING HOURS:

The practice is open Monday - Friday 8AM to 10PM and Saturday & Sunday 8AM – 5:30PM

Working hours are 4 10-hour shifts weekly on a variable rotational schedule to cover the opening hours of the practice.

COMPENSATION:

$14.00 - $16.00 per hour, DOE, plus comprehensive benefits package and paid time off

LOCATION:

Pismo Beach, CA