Job Description

The Corporate Credit & Collections Professional  handles collections of company customer accounts in their assigned portfolio, account reconciliations, and provides external customers and internal business partners with any information needed to process payment for invoices in a customer service oriented manner. These are customer service focused account maintenance and relationships; no hard collections from valued customers.

This professional performs functions related to all areas of credit and collections, including, but not limited to, cash applications, reference checking, credit investigations, and collections.

IMPORTANT TO THE TEAM:

• Alignment with the company's mission and core business values 
• Collaboration with key internal/external resources
• Participation in ongoing self-development.

RESPONSIBILITIES:

• Monitors assigned account portfolios, contacts customers for payment information on past due invoices, and documents all collection efforts
• Resolves billing and customer credit issues and investigates historical data
• Identifies high risk accounts and communicates information to management
• review and collaborates throughout collection process
• Consistently communicates customer service and collection issues to internal
• business partners in a timely manner
• Verifies customer account information is correct and updates as needed
• Processes credit card payments and requests refunds

Qualifications

QUALIFICATIONS:

• Strong customer service skills
• Knowledge of accounting procedures, with understanding of invoices, statements
• of account receivables, payables, and various forms of payment remittances
• Must have strong analytical and organization skills
• Excellent communication skills, both written and verbal
• Good judgement and decision-making skills
• Ability to work with individuals and groups
• Extensive knowledge of Fair Debt Collections Practices Act
• Minimum of one-year experience for Rep I and Min 3 for Rep II in collections
• required, three or more years preferred
• High school diploma or equivalent required

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Additional Information

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Compensation: $18.00 - $28.00 per hour plus great benefits