Job Description

This role will work closely with Process Excellence, IT, and Operations team members to redesign existing processes and support applications built on the selected platform (Pega)  in an Agile environment for the Order to Cash and Revenue Cycle processes. This person will also be responsible for other process excellence initiatives supporting the overall transformation of the Call / Contact Center. Once the Solution is deployed, this person will continue to provide System support to the business as an SME and lead operational improvement efforts for the Order to Cash Teams

.  This is a high-visibility position that offers an individual the ability to make a significant contribution to the organization.  

RESPONSIBILITIES:

• Partner with Center Business leaders to identify business process improvement opportunities to be analyzed for impact and overall value creation, present viable opportunities for consideration
• Coordinate and prioritize activity with business partners to determine realistic scope and appropriate focus
• Track and report on Process Improvement activity underway for business areas and projects
• Facilitate team sessions involving the subject matter experts on specific business processes
• Document and streamline existing processes (as is) and help develop new (to be) processes
• Provide technical expertise in identifying, evaluating, and developing effective solutions
• Make recommendations and advise on process improvements and optimization opportunities
• Collaborate with analysts in documenting and capturing software requirements in the form of epics, features, user stories, process models, and use cases in an agile dev. environment
• Work with customers at all levels of technical ability
• Review existing documentation to understand system functionality and use that information to inform developers to implement functionality
• True Business Partner who shares ownership and accountability of projects and deliverables
• Employ DMAIC processes, lean six sigma principles, and other Operational Excellence tools to achieve maximum transformation results
• Foster a culture of continuous improvement and role model behaviors for a leader in a best in class process excellence Organization
• Analyze current business issues, possess a strong ability to present findings to  management and suggest action plans based on analysis

QUALIFICATIONS:

• Bachelor’s degree

• Minimum 5 years’ experience in contact centers, medical collections, medical claims processing, health administration, medical device or pharmaceuticals operations, healthcare finance, order to cash business processes, finance, or revenue cycle

• Excellent communication and leadership skills with the ability to influence and work across organizational boundaries – aptitude for teaching, explaining in ways appropriate for audience and setting

• Analytical/data evaluation skills; Data-driven mindset and excellent understanding of data analytic and reporting tools, capable of explaining the underlying concepts and principles to demonstrate business impact opportunities or results.

• Growth mindset (naturally curious & strong learning agility)

• Flexible and able to adapt to shifting priorities in a dynamic and changing environment

• Lean Sigma Green Belt, Black Belt or Master Black Belt certification or PMP a plus

• Strong track record of building teams, managing people, and developing talent

Qualifications

QUALIFICATIONS:

• Bachelor’s degree

• Minimum 5 years’ experience in contact centers, medical collections, medical claims processing, health administration, medical device or pharmaceuticals operations, healthcare finance, order to cash business processes, finance, or revenue cycle

• Excellent communication and leadership skills with the ability to influence and work across organizational boundaries – aptitude for teaching, explaining in ways appropriate for audience and setting

• Analytical/data evaluation skills; Data-driven mindset and excellent understanding of data analytics and reporting tools, capable of explaining the underlying concepts and principles to demonstrate business impact opportunities or results.

• Growth mindset (naturally curious & strong learning agility)

• Flexible and able to adapt to shifting priorities in a dynamic and changing environment

• Lean Sigma Green Belt, Black Belt or Master Black Belt certification or PMP a plus

• Strong track record of building teams, managing people, and developing talent

Additional Information

#ind123