Assistant Systems Engineering Manager

About the role:

The Assistant Systems Engineering Manager is responsible for overseeing a team of engineers in the completion of client and internal engineering projects as well as performing as an individual contributor on technical tasks/projects. Duties include supervising engineering staff, resource planning, and enabling the team to succeed in delivering exceptional service to clients. 

What you’ll be doing:

• Perform hands-on Engineering tasks and maintain billable utilization targets.
• Collaborate with Systems Engineering leadership to manage the delivery of engineering projects to ZAG clients.
• Partner with internal teams to coordinate requests and requirements in a timely manner.
• Prioritize the team workload by managing schedules, setting realistic deadlines, & distributing equal load between engineers.
• Develop, coach, hire and mentor engineers on the team.
• Manage internal team processes to help the team operate smoothly and interface effectively with the rest of ZAG.
• Work with internal engineering teams and set clear department goals to ensure the team achieves extraordinary results.
• Improve operations by recommending changes in policies and procedures.
• Accomplish engineering and ZAG mission of “Enabling our Clients to Succeed.”
• Conduct team WIG calls (Wildly Important Goals) and 1:1’s with the team.
• Manage ticket escalations and ensure that SLAs are met.
• Participate in Engineering On-call rotation.

Education and Experience:

• Bachelor’s Degree in Engineering, Computer Science, Business/Management or related field
  • MCSE, MCITP, and MCP and/or
  • CCENT, CCNA, CCNP, VCP
• Minimum 6+ years in various roles that demonstrate advanced knowledge of network engineering design, installation, and support.
• Strong working knowledge of Windows 2019/2016/2012 server, O365, Azure, SharePoint, VMware ESX, etc.
• Strong knowledge of networking concerning configuration, troubleshooting regarding SDWAN, VLANS, Firewalls, Switches, and general Infrastructure.
• Knowledge of Cisco suite of products (Meraki, Stealthwatch, ACI, Umbrella a plus.
• Advanced knowledge of Active Directory, Group Policies, DNS, DHCP, WINS Analytical skills for evaluating information carefully and solving complex problems.
• Communication skills for overseeing staff and working with other line of business managers and executives.
• Organizational skills for keeping track of various projects, employees and schedules.
• Able to identify opportunities for improvement and drive changes.
• Effectively communicate technical information to both technical and non-technical collaborators across functions and levels
• Passionate about coaching and leading other engineers.
• Experience with change management and experience delivering large projects affecting many teams.

You’ll love this job if you are:

• Self-motivated with the ability to work in a fast-moving environment
• Professional with a positive attitude; you like to work in team environment
• Data protection focused; you understand security and always think about the protection of information
• Able to multi-task and adapt to changes quickly
• Interested and excited about IT and strive to stay current with changing trends in information technology

About ZAG:

ZAG Technical Services empowers our clients’ success through intelligent business solutions that increase employee productivity, network security and team collaboration. We aim to ensure that our client’s IT investments drive ROI, provide a competitive advantage and help businesses grow. We do this by living our core set of values: Integrity Foremost, Client-Centered, Accountable Always, Teamwork Throughout, and Exceptional is the Goal.

What ZAG has to offer:

• Competitive compensation package
• Benefits including medical, dental, vision, 401K and life insurance
  

ZAG Technical Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees.  

ZAG Technical Services is an E-Verify participant and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.