Job Description

ZEISS is looking for an Application Engineer – EM to join the team at the newly built state-of-the-art ZEISS Microscopy Customer Center equipped with our latest light, electron, and X-ray microscopes. The Applications Engineer position is a highly skilled and technical specialist position utilizing application knowledge to support the sales process. This role is specifically geared towards cryo FIB-SEM application expertise and implementing the ZEISS Cryo Workflow. The scope of the role includes providing technical and application-related needs assessment, customer sample imaging, proof of concept demonstrations, and customer training.

Success requires strong technical knowledge of FIB-SEM especially in life science cryo applications and associated sample preparation methods. Excellent communications & time management skills, along with the ability to learn quickly and work in a highly collaborative environment are essential. At all times, conduct in accordance with company guidelines and standards is expected.

IN THIS POSITION YOU WILL:

•  Work with ZEISS electron microscopes to acquire high-quality data for customers to drive EM business in North America
•  Collaborate with the account managers and marketing team to conduct proof of concept demonstrations and sample runs 
•  Build reports from the demonstrations and sample runs to promote our EM product lines
•  Train our customers both in-field (US & Canada) and using virtual methods to effectively use the EM
•  Provide technical support to our field sales team and customers to ensure their success
•  Maintain the electron microscopes at the ZMCC Bay Area and ensure high performance by working with the in-house service team
•  Collaborate with local and global product teams to develop competitive strategies and share knowledge across teams
•  Develop expertise in correlative light electron microscopy techniques
•  Work closely with the applications team to advance software solutions for targeted FIB-SEM workflows under Cryo
•  Work with cutting edge microscopes, interact with people, and are organized and motivated to support customer success

QUALIFICATIONS:

• Bachelors or higher in Biological Sciences, Neuroscience or Engineering fields, preferably from an accredited college or university
• Strong experience in operating, maintaining, and troubleshooting Cryo FIB-SEM, preferably greater than 3+ years of hands-on experience using vacuum equipment in industry or academia
• Proven expertise in cryo sample preparation techniques and imaging methods
• Skills in machine learning-based image segmentation is advantageous
• Excellent verbal and written communication skills along with excellent problem-solving skills
• Implementation of MS Office, related software, and strong presentation skills is required
• A positive “can do” attitude coupled with a willingness to continuously acquire product and application knowledge independently
• Willing to travel 60% of the time to customer sites to support installation and training

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation, or identity.

Apply now! It takes less than 10 minutes.

Company Description

ZEISS is one of the world leading manufacturers of microscopes. In addition to excellent light and electron/ion microscopes, ZEISS also offers a broad range of optical sectioning systems as well as high-resolution X-ray microscopes. ZEISS Microscopy is a leading provider of microscope solutions in the life sciences, materials research, routine and industry markets.