About Us:

We re a full-service advertising and creative marketing firm. We pride ourselves in providing our clients with the most unique and creative concepts specifically tailored to supersede their objectives and expectations. Our team has over 30 years combined experience coupled with an outstanding grasp of pop culture which enables us to keep a pulse of what every demographic audience seeks.

Job Details:

We are searching for a Customer Service Representative to satisfy customer needs through transparent communication. In this role, you will listen to customer grievances and peacefully resolve any concerns they may have. Additionally, notify customers about the service features that are exciting and relevant to their individual needs.

Salary Range: $47000 - $57000  per year

Responsibilities:

• Providing informative and accurate product knowledge to customers and peers when requested.
• Listening and addressing customer compliments, questions, and concerns.
• Responding to customer requests in a friendly, courteous, and timely fashion.
• Engaging in effective customer service procedures, standards, and policies.
• Connecting customers with the proper department if you are unable to assist them and their needs adequately
• Filling out digital forms for new customers and encouraging additional services as appropriate
• Participating in departmental training workshops and exercises to increase knowledge of products and corporate procedures
• Partaking in weekly and monthly personnel meetings

Qualifications:

• Conflict resolution and problem-solving skills
• Positive attitude
• Strong verbal and written communication skills
• Excellent interpersonal skills
• Confident making decisions and able to remain calm under pressure
• Ability to multitask
• Prior customer service experience preferred
• High school diploma or equivalent

Benefits:

This is a full-time position eligible for benefits, which include, but are not limited to: medical, dental, vision, four weeks of vacation, sick leave, most federal holidays.