Vice President of Operations, Lakes Region

The Vice President of Operations is responsible for upholding the values of our organization while leading total business operations to deliver outstanding results as measured by KPIs. Duties include consulting with senior leadership to determine business goals and initiatives, visiting with General Managers to align on company and brand needs, and reviewing operational results to collaborate on strategic direction to further the organization’s success. As a key leader within the organization, a Vice President of Operations is tasked with overseeing 10 to 12 hotels of various brand families within three to five states. This requires having extensive knowledge of the hotel industry, finances and employee relations while understanding and striving to meet ZMC Hotels strategic goals by;

Hiring, developing and retaining General Managers as business leaders

Providing strategic oversight and measurement against KPIs in culinary, restaurant and banquet operations to deliver outstanding food and beverage

Budgeting by hotel for a geographical region, including monitoring and controlling costs

Working closely with Human Resources to support culture and protocols

Guiding, directing and evaluating the work of General Managers

Collaboratively creating and implementing annual strategic plans

Leveraging sales and revenue management to improve ranking in the competitive field

Asset preservation, including tackling unforeseen issues and troubleshooting challenges

Representing the company for external and internal events

Monitoring the competitive landscape and attending industry events to stay abreast of new initiatives

Identifying, training and developing department heads within each hotel for future growth and promotion

This position can be located at the ZMC Hotels office in Duluth, Minnesota, or remotely with easy access to northern Minnesota, Michigan, Wisconsin.

ZMC Hotels, LLC

ZMC Hotels has a storied history extending for more than forty years in the hospitality business. Our management team includes deep experience in hotel operations, marketing, sales, revenue management, human resources, risk management, information technology, facilities and construction management, and purchasing. These skill sets are fortified by the added expertise of Hall Equities Group in accounting and treasury management, audit, capital markets, and project development. ZMC is growing to 44 hotels across 16 states.

Flexible work from home options available.