Job Description

We’re looking to add a Personal Lines Service Manager to our team to accommodate the phenomenal growth we’re experiencing as a company! This person will provide comprehensive support within the Personal Lines Department, focusing primarily on Personal Lines service and client satisfaction, while promoting the company’s mission, vision and core values. If you’re looking for a rewarding career, and aren’t afraid to work hard, Zander may be a good fit for you! You will also get an outstanding total compensation package in return.

WHY ZANDER? Right now prospective employees have more choices than ever regarding who they work for, as large companies relocate to (and start up in) middle Tennessee every day.  Zander Insurance is a debt-free, family-and-employee-owned agency that put down roots in Nashville nearly 100 years ago – and we think that matters. Our company is invested in the growth and success of our community – we build houses here, support charitable organizations, promote diversity and inclusion, and take pride in protecting families not just in the Midstate but all over the US. We’ve also been earning Dave Ramsey’s endorsement, and his business, for over twenty years! So when you’re comparing how Zander stacks up to the other employers in the area, we hope to make it to the top of your list because, for our organization, 100 years is just the beginning.

WHAT WE HAVE TO OFFER:

·         Health and dental insurance paid 100% by Zander

·         Meaningful work protecting families

·         Employee Stock Ownership Plan after one year

·         Industry-leading compensation including base salary plus bonuses

·         All leads provided (no cold-calling or prospecting)

·         5% dollar-for-dollar matching on your 401(k)

·         Generous paid time off

·         Growth and leadership opportunities – we promote from within

YOUR ROLE WILL INCLUDE:

• Lead Personal Lines staff day to day operations
• Account Management
• Customer Service 
• Claims
• VIP Service
• Ensure client satisfaction is achieved in every client interaction, and that customer survey scores consistently exceed 4.5/5
• Drive Renewal Revenue by managing retention and cross sales efforts of existing clients through the Account Management team
• Routinely perform Quality Assurance checks on new business and renewals cases 
• Successfully manage customer dispute resolution   
• Provide expertise to agents to increase production
• Review and enhance customer experience
• Review and enhance procedures in all Personal Lines areas to increase efficiency and reduce E&O exposures
• Leverage technology to continuously enhance team performance and the client experience

WHO YOU ARE:

·         You have a great attitude and the heart of a teacher

·         You thrive in a fast-paced environment

·         You are reliable, adaptable, and compassionate

·         You have experience in Customer Service, Operations or Sales in a call center

·         You have experience leading and developing teams

·         You have expert knowledge of Salesforce or a similar CRM

·         You have experience in the insurance field

·         You have the ability to work from home on occasion

_ This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time._