Job Description

We’re looking to enhance our team with a dedicated Personal Lines Customer Service Representative (CSR) to assist families in securing home and auto insurance coverage. Your role in protecting families will include reviewing policies, answering questions, and serving as their primary point of contact for any future needs.

WHY ZANDER? Right now, most of us are looking for stability – and that’s just what you get at Zander. We’re a family-and-employee-owned agency that has been in business for nearly 100 years, hold the 20-year endorsement of Dave Ramsey, and are a debt-free company. Even as so many employers have been faced with the heart-wrenching reality of having to lay off employees, cut benefits, and lower pay, we’re proud to say that (thanks to our excellent team) we continue to grow.

WHAT WE HAVE TO OFFER:

• Health and dental insurance paid 100% by Zander
• Meaningful work protecting families
• Employee Stock Ownership Plan after one year
• Base salary plus bonuses
• All leads provided (no cold-calling or prospecting)
• 5% dollar-for-dollar matching on your 401(k)
• Generous paid time off
• Growth and leadership opportunities – we promote from within

And much more!

YOUR ROLE IN PROTECTING FAMILIES WILL INCLUDE:

• Processing client inquiries including cancellations, declarations page requests, mortgagee requests, policy rating, and identification card requests, adding/deleting vehicles, etc.
• Fielding all incoming client traffic and proactively calling clients when necessary to obtain additional information
• Matching incoming insurance applications with the proper documentation needed
• Following up with clients on outstanding service requests as needed
• Working with multiple carriers to provide the best insurance coverage to our customers

WHO YOU ARE: With unemployment steadily rising, we want you to know that we welcome candidates from all backgrounds, including the service, tourism, and hospitality industries. If you’re passionate and hard-working, we’ll help you grow as a professional so that you excel here at Zander.

• You have a great attitude and the heart of a teacher
• You thrive in a fast-paced environment
• You are reliable, adaptable, and compassionate
• You have a P&C license in Tennessee
• You have experience selling home and auto products via telephone
• You have a typing speed of at least 45 WPM
• You have the ability to work from home

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.