JOB DESCRIPTION SUMMARY:

Settlement Coordinator is responsible for managing the settlement phase of a case for all assigned cases. The position is responsible for negotiating reductions from medical providers, ensuring medical providers are properly paid, and for delivering the final settlement check to the client. This person must be goal-driven, detail oriented, and able to work in a fast-paced, high volume, team environment. Organizes prioritizes and structures work flow to maintain a high level of caseload and client contact without missing the important deadlines of case actions. Must be able to multi task and handle issues quickly and tactfully with all staff levels and the public, and maintain client confidentiality.

REPORTS TO: Controller

MAJOR RESPONSIBILITIES:

Create a positive lasting relationship with current and potential clients.

Contact clients on any new case assigned within 24 hours.

Contact all clients at least every two weeks, and acknowledge all client communication within 24 hours.

Respond quickly to new case developments.

Maintaining medical record and bill inventory, and regularly verify treating providers to ensure the client's case file is current.

Understand health insurance billing processes & procedures to ensure clients receive maximum benefits.

Research through the County Recorder's office for any and all liens including medical;med-pay, child support, tax, etc.

Ensure the Records Tab matches the Value Tab and update the Value Tab with new information as soon as it is received with regard to advances, health insurance liens, provider liens and super liens.

Work with insurance adjusters, defense counsel and clients to coordinate the signing of release documents.

Verify Medicare claims have been filed, file them as necessary, and actively move them toward conclusion.

Verify AHCCCS, Medicare and ERISA chronologies are accurate and up to date.

Obtain reductions from AHCCCS, Hospitals and/or any other party that is owed monies as a result of the client's case as applicable.

Generate all documentation related to the processing of a case.

Prepare legal papers and correspondence.

Prepare the Settlement packets

Work with the Accounting department to ensure Insurance checks are properly deposited in the Trust account, that checks are properly issued to lien holders and clients, and that the Firm's fee's and costs are properly paid.

Coordinate with banking institutions and conservators to establish accounts held in conservatorships.

Document all case files in the Notes and properly label all correspondence in the case filing system (Needles).

Understand auto insurance policies and how they are applicable to each client's case.

Perform other clerical duties such as scheduling appointments, providing information to callers, composing and typing routine correspondence, and reading and responding to incoming mail.

Other general administrative duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position has no direct supervisory responsibilities.

REQUIREMENTS:

Education: Possess a .BS (or BA) or; High School diploma or general education degree (GED) and 3 to 5

years personal injury experience.

Experience: 3 years experience with a personal injury law firm, insurance billing, accounts payable and receivable, or as an insurance adjuster. Knowledge of processes and procedures relating to injury law. Strong organizational skills along with excellent oral and written communication ability.

Software: Experience with MS Office and QuickBooks software packages. Needles software experience is a plus.

Languages: Bilingual (English/Spanish) preferred but not required.