Zanes Law is one of the most successful law firms in Arizona because of the people who make up our team. Everyone on our team is driven by her/his desire to personally excel and to help our company continue to grow. To be successful in our high accountability environment, you will need to be able to adapt in a fluid environment and find better ways to serve our clients. Success means that you are versatile and willing to step outside of your specific job description when needed to be a better teammate or to better serve our clients. Excelling will require you to continue to educate yourself and continue to personally grow and expand your skill set. Being a great teammate is required of everyone at the firm and making decisions based on what is best for the team is a must, even if what is best for you individually is something different. Finally, we only add positive forces to our environment. We do not have the time or energy to be bogged down in negativity!
If you can subscribe to the principals outlined above, than you are the type of person who will be successful at Zanes Law and who will be able to help us thrive! If you feel this level of accountability is not right for you, we certainly understand. If you are unwilling or unable to engage with us at this level and take the steps necessary to do what you say you are going to do and be accountable, then we are not going to be a good fit. We understand that not every person is ready for this level of commitment, and we appreciate the honesty of those who decide that Zanes Law is not the right place for them. On the other hand, if the above describes you and you are willing to commit to those principals, we will have a great time changing the world and the lives of our clients!
All candidates who meet the listed minimum requirements are encouraged to apply for this Collections Specialist position.
Job Purpose:
A Collections Specialist is responsible for performing collecting and processing all case settlements. This requires the Collections Specialist to perform all processing related to case management within the settlement phase of a personal injury case, such as: verification of all amounts or fees related to the case, coordinating reductions from medical providers, ensuring accurate and timely payment to all agencies, and for preparing the settlement disbursements to the client. A settlement coordinator must possess and demonstrate the highest level of self-initiative, a focus on detail orientation and accuracy, be goal-driven, and able to work in a fast-paced, high volume, team environment. This position requires the ability to organize and prioritize daily and weekly work assignments with the assigned case load; while ensuring the delivery of legendary customer service to all clients.
ESSENTIAL FUNCTIONS
The essential functions of this position can vary in response to changes in the volume, type, or specific time constraints of the daily workload; but the following are representative of required functions.
Responsible for performing all processing, duties, tasks, assignments required for the settlement phase of assigned personal injury cases, such as:
Creates and fosters a positive, effective, and professional customer service relationship with current and potential clients.
o Ensures that all clients on all new settlement assigned cases are directly contacted within one (1) business day of assignment.
o Ensures direct contact with each client at least every two weeks to provide any status updates or recent case progress; acknowledges and returns all client calls, voicemails, or messages within one (1) business day.
o Responds to all case assignments, tasks, or requests from clients, attorneys, or other staff members within no more than one (1) business day.
Gains and maintains a comprehensive understanding of health insurance billing processes and procedures; ensuring that clients receive maximum benefits.
o Verifies all Medicare claims have been filed, files them as necessary, and actively works to move these claims towards conclusion.
o Verifies all AHCCCS, Medicare and ERISA chronologies, billing amounts, and liens are accurate and correct for settlement processing.
Gains and maintains a comprehensive understanding of auto insurance policies and their application to personal injury claims.
Collects and documents all medical records or documents necessary to the case, and verifies with providers, healthcare agencies, or associated subrogating agencies the accuracy of all documented amounts related to the case.
o Conducts comprehensive research utilizing available online portals for any and all liens applicable to the case or client including medical; med-pay, child support, tax, etc.
As directed, coordinates reductions from AHCCCS, hospitals, medical providers, and/or any other party that is owed monies as a result of the client's case.
Works collaboratively with finance staff to ensure all incoming settlement checks are properly documented and deposited; that checks are properly issued to lien holders and clients, and that the Firm's fees and costs are properly accounted and reimbursed.
o Supports and assists with the coordination and processing with banking institutions and establish accounts for cases designated for conservatorships.
Ensures all actions, communication, or activities for a case are documented in the case management program within reasonable and acceptable time frames.
Prepares and creates case Settlement packets for review and approval by the assigned attorney; ensures that all settlement processing is completed and disbursements made in a timely and accurate manner.
This job description has been reviewed to ensure that essential functions and basic duties have been included. Peripheral tasks, only incidentally related to a position, have been excluded. These requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the duties, tasks, assignments, and responsibilities of this position. In no instance, however, should any of the functions or items listed be interpreted as all inclusive. Additional functions, duties, tasks, or requirements may be assigned by supervisors as deemed appropriate to meet organizational operations.
EDUCATION
A minimum of a high school diploma or a General Education Degree (GED). Preferred: a minimum of an Associate’s Degree in a related field from an approved and accredited college or university.
EXPERIENCE
A minimum of three (3) years’ experience in an administrative or customer service role; preferably working in a personal injury law firm, insurance billing, accounts payable and receivable, or as an insurance adjuster.
The ideal applicant will have significant work experience and success in the collections environment.
CERTIFICATES, LICENSES, REGISTRATIONS
None required
OTHER SKILLS or ABILITIES
An ability to handle sensitive and/or confidential documents and information and maintain confidentiality requirements.
Intermediate proficiency with all contemporary office equipment including office computer software is required.
Successful organizational skills, with a high level of attention to detail.
Ability to work successfully in a dynamic environment.
Excellent communication skills and ability to work well with others in a professional environment.
This position works within an office environment and requires individuals to be on their feet intermittently during a work day.