BE A PART OF SOMETHING AMAZING! At Zanes Law, our team strives daily to be a blessing to our clients in their time of need. We are disrupting the legal industry by changing how we connect with and assist clients to obtain top case outcomes. We are seeking a part-time Bilingual Intake Coordinator to work collaboratively within our highly talented cross-functional Zanes Law Intake Department. The ideal candidate has a passion for winning because this is what clients hire us to do. Our experienced Intake team members are compensated with a competitive base plus incentive pay. Our firm is looking for customer service professionals who are passionate about helping people and dedicated to providing a first-class customer experience. Our firm’s mission of being “A blessing to our clients in their time of need" leads the way for all of our employees and we are hiring individuals who are motivated by this mission. Our clients are often experiencing traumatic situations and our Intake Coordinators are the first communication they have with the firm; it is imperative that these associates portray empathy and kindness to our clients. The proper candidate will support our Intake Center’s core values by operating with PURPOSE- Passion, Unity, Respect, Persistence, Opportunity, Success, and Excellence.

If you believe in helping others, have a strong sense of empathy for those in need, treat others with kindness and respect, and are looking for a career opportunity, then we want to talk to you! About the Job

You will receive extensive training to be able to provide free case consultations for our clients via multiple channels. The first impression of the firm for potential clients is YOU. At all times, you must provide exceptional customer service, empathy, and compassion to our clients by:

Resolving client issues in a professional manner

Scheduling intake appointments and obtaining case information details

Electronically signing up clients who are ready to hire us, and opening cases in our system

Accepting inbound calls and placing outbound calls

Once you have provided the free consultation, and it is determined we are able to help the client, you will obtain signed retainers via email, text, or in person appointments

Requirements

The Intake Center is open Monday through Friday from 7:30 am to 6:00 pm. Our ideal candidate will be able to work anytime during those business hours. Typical shifts are either four or eight hours long.

Bilingual - fluent in Spanish and English, oral and written

High school diploma or GED is required; college degree or enrolled in a current program is preferred

Ability to communicate effectively with clients (sales skills and background a plus)

Able to adapt in an ever-changing environment and handle multiple priorities

Excellent oral communication with an outgoing personality

Able to multitask and learn quickly

Must thrive in a team environment

Reliable and dependable with work schedule

Excellent comprehension and critical-thinking skills

Ability to type at least 35 WPM with excellent writing skills while navigating through multiple software applications

Benefits

A diverse work atmosphere

A knowledgeable, high-achieving, experienced, and fun environment

A management team who wants to invest in you

Staff incentives

Great opportunities for advancement and career growth

Position Starts at $15.00/hr + Incentives.