Job Description

The Help Desk Analyst is responsible for end user software and hardware technical and operational support. 

SUPERVISION RECEIVED AND EXERCISED

Reports directly to the Director of IT Operations and Security.

ESSENTIAL JOB FUNCTIONS

Essential duties may include but are not limited to the following:

·         Identify, research and resolve technical problem that are reported by customers

·         Maintain and monitor helpdesk system for active tickets

·         Document, track and monitor the problem to ensure a timely resolution

·         Responsible for installation, patching and upgrading Windows OS and application software packages, Microsoft Windows 7, 8, 10

·         Advanced troubleshooting of Windows and Cisco TCP/IP networks and Cisco VPN

·         Responsible for maintaining and operating all audio/visual systems and equipment

·         Assist with cyber security, monitoring, and reporting

·         Assist with maintaining, operating, and troubleshooting wireless infrastructure, telephone systems, and infrastructure technologies

·         Collaborate and support ZFL teams to maintain ZFL’s Portal content

·         Maintain relationships and contact with Zaxby’s licensees and stores for Portal and e-mail support

·         Assist with mobile device management

TRAVEL REQUIREMENT

Less than 25% required

QUALIFICATIONS

·         Experience troubleshooting a variety of technologies, including but not limited to:

·         Microsoft Office 2007, 2010, 2016

·         Microsoft Windows 7, 8, 10

·         Anti-Virus

·         Active Directory, MS Exchange

·         PC/Printer Hardware

·         Mobile devices

EDUCATION AND EXPERIENCE GUIDELINES

Education:           Associate’s degree in a related field or equivalent combination of education and experience

Experience:        1-2 years of experience in a related field

Company Description

Work for one of the fastest-growing chains in the country. We are looking for people who know a thing or two about the QSR game, with the creativity to change the way it's played. We're also seeking a broad range of talent in other fields. In short, we want movers, shakers and risk takers all across the board.