Job Summary: The position is responsible for providing technical assistance to employees at various locations, both remotely and on-site. Areas of work include on-site maintenance, troubleshooting computer hardware, peripherals, and software applications. In addition, the position will install, diagnose, repair, and maintain network hardware, wireless solutions, video surveillance systems, user accounts, email and software systems.

Job Duties/Responsibilities:

• Diagnose, troubleshoot and configure equipment including laptops, desktops, tablets, and other devices for end users; this includes hardware and common windows operating systems and applications.
• Coordinate and implement the design of network, computer hardware and software systems.
• Provide diagnostic evaluations on damaged hardware, including repair and/or replacement.
• Perform tests and evaluations of new software and hardware to ensure functionality.
• Support user account administration, providing training and technical support to minimize errors and ensure optimal computer system utilization.
• Collaborate within department and broader work groups to maintain overall ownership of user issues and service, ensuring that resolution is provided within a reasonable timeframe.
• Demonstrate the ability to perform with minimal oversight and in a team environment.
• Perform other duties as determined by manager

Job Requirements:

• 2+ years of experience with computer hardware installation.
• 2+ years of technician experience with Windows OS.
• 2-4 years of related work experience in IT support.
• Technical experience with the following: Windows Based Operating Systems, Active Directory, Azure Management, Microsoft 365 Management, Microsoft SharePoint Management, Routers/Switches Knowledge and Wireless Systems Knowledge.
• Strong troubleshooting and analysis skills with knowledge of department functions, procedures and policies as they relate to computer support services.
• Ability to communicate effectively, provide excellent customer service and manage multiple tasks, including timely follow-up and resolution.
• Proactive, independent, detail oriented, and always looking for ways to improve with the big picture in mind.
• Ability to work full-time within standard business hours; after-hours work may be required at times.
• Travel to various local sites will be required.
• Willingness to take on additional duties as assigned by management.
• Education Experience: HS Graduate or Equivalent Year
• Age Requirement: 18+

Preferred Skills

• 2+ year IT Program (preferred but not required).
• IT Certification (preferred but not required).
• 1-2 years of technical experience with Windows server.
• 1-2 years of experience with Microsoft Azure, O365, SharePoint and Exchange.

Zelle is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Life insurance
  

Work Location: One location