Overview:
- The Specialty Shop Manager will be responsible for providing exceptional customer service to each customer, while maintaining a specialty shop that meets or exceeds Scheels standards, including meeting sales, inventory, and margin goals.
Responsibilities:
- Meet or exceed personal sales goals while giving Scheels customers a great experience
- Be knowledgeable to answer questions concerning location, price and use of merchandise
- Follow instructions for specific requests from customers, while maintaining safety requirements
- Analyze reports and make decisions about purchasing of inventory, arrangement of merchandise, and sales trends to meet or exceed Scheels standards
- Stock shelves, tables, and counters with merchandise while merchandising to Scheels standards.
- Set up corporate advertisements, signs and merchandise to promote sales
- Communicate professionally with vendors and/or outside sales representatives
- Train associates on the proper use and basic knowledge of merchandise
- Prepare for and facilitate required product knowledge and sales meetings as directed
- Attend required sales and product knowledge training meetings
- Be professional in appearance and attitude, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels’ policies and procedures
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence
- Ability to perform basic math; perform operations using units of currency, measurements and understanding percentages
- Ability to effectively present information in one-on-one or small groups to customers, clients and other employees
- Ability to work assigned schedule; may include varied hours, evenings, weekends and holidays
- Promote the Scheels Visa Rewards card and be able to clearly explain all benefits
Requirements:
Customer Service
- Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”
Culture
- Approach daily tasks, projects and follow-up communication with energy and sense of urgency
- Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact. –OR – Ability to engage others while demonstrating knowledge and capacity.
- Show respect and appreciation for others and Scheels
- Arrive to work and meetings 10 minutes early
Servant Leadership
- Genuine interest and action in helping others before yourself, regardless of recognition or reward
Teach-ability
- Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
- Ability to adapt to a changing work environment
- Ability to apply concepts of basic math, grammar, punctuation and spelling
Dress Code
- Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
Efficiency
- Demonstrate pride and ownership of their work while meeting expected deadlines
Education & Experience:
- High School diploma, or General Education Degree (GED), one to three months related experience or training; or equivalent combination of education and experience.
Physical Requirements/Lifting Requirements:
- Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
- Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects
- Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled