Overview

The Director of Strategies and Operations is a senior leadership position that requires a blend of strategic thinking, analytical skills, and operational expertise to drive business and growth. This person is responsible for developing leadership talent while fostering a culture of collaboration and accountability. They will oversee day-to-day operations to ensure efficiency, productivity, and sales growth.

Responsibilities:

Operational Excellence:

• Oversee and manage all aspects of daily operations within your salon group to ensure smooth functioning operation.
• Provide strategic leadership and direction to direct reports.
• Analyze performance metrics and implement improvements as needed.
• Establish key performance indicators to measure and track operational performance.
• Provide regular reports and updates on operational performance to key leadership.
• Travel to salons up to 5 days per week to coach the team on business, service, and operational standards.
• Coordinate travel to spend 1 on 1 time with the direct reports as well as time in each salon being visible and observing the operations and the team.
• Handle and resolve guest concerns and issues as needed.
• Educate and promote all corporate policies, procedures, and work rules.

Strategic Planning:

• Collaborate with peers and family leadership to develop & implement long term goals and objectives.
• Analyze performance data to inform strategic decision-making.
• Implement change management strategies to minimize resistance and promote adoption.

Team Development:

• Recruit, train, and develop a high-performing operations team.
• Manage the applicant tracking tool for salon group.
• Foster a positive environment/culture.
• Responsible for building a high-performing team that works together to achieve results.
• Ensure a high level of employee satisfaction through strong leadership to retain the best talent.
• Coach and communicate with Territory Leaders and Salon leaders to develop Stylists for leadership positions.
• Ensure that technical training is provided to the salon teams as necessary to increase performance and guest satisfaction.
• Ensure that performance and leadership standards are met by each member of their team and in each salon.

Qualifications

• Strong analytical & problem-solving skills with a track record of driving business results.
• Proven experience in a leadership role.
• Ability to work a flexible schedule, including nights and weekends. Frequent overnight travel may be required.
• Ability to travel between salons daily.
• Ability to coach exceptional guest service and performance of quality services.
• Team player with strong leadership qualities.
• Ability to multi-task and work at a fast pace while demonstrating good judgment and time management skills.
• Communicate effectively with the salon team, peers, supervisors, and customers.
• Strong training and presentation skills.
• Ability to read and analyze various salon reports.
• Great reading, writing, math, and computer skills required.
• Valid driver's license and be insurable for motor vehicle use.
• Brand Ambassador to the beauty schools and students.

Capabilities:

• Demonstrate ability to run a profitable business.
• Strong team-building and interpersonal skills.
• Strong organization and time management skills.
• Demonstrate a positive attitude.
• Exercise good judgment.
• Lead and drive change through strong communication and personal leadership.
• Demonstrate adaptability and flexibility to changing needs.
• Deliver an excellent guest experience.
• Understand guest needs and trends.
• Demonstrate accountability, dependability, and ethics.
• Travel to salons, meetings, training sessions.