Job Summary: The Information Technology Manager is responsible for the successful operation of the IT department, managing all aspects of the company's computer and telecommunications systems inclusive of servers, personal computers, and their respective networks, hardware, and software as well as ensure compliance to standards and security. The position will oversee technicians responsible for providing technical assistance to employees at various locations, both remotely and on-site.
Job Duties/Responsibilities
- Enable the company to be successful through safe, fast, friendly and reliable technology environment.
- Oversee the management of information technology vendors, licensing and negotiating contracts and technology related purchases. Provide recommendations and solutions to ensure technology meets company needs.
- Manage the on-site maintenance, troubleshooting computer hardware, peripherals, and software applications. In addition, install, diagnose, repair, and maintain network hardware, wireless solutions, video surveillance systems, user accounts, email and software systems.
- Diagnose, troubleshoot and configure equipment including laptops, desktops, tablets, and other devices for end users; this includes hardware and common windows operating systems and applications.
- Coordinate and implement the design of network, computer hardware and software systems.
- Provide diagnostic evaluations on damaged hardware, including repair and/or replacement.
- Perform tests and evaluations of new software and hardware to ensure functionality.
- Collaborate within department and broader work groups to maintain overall ownership of user issues and service, ensuring that resolution is provided within a reasonable timeframe.
- Demonstrate the ability to perform with minimal oversight and in a team environment.
- Manage IT help desk and support staff. Recruit, train, and develop and coach employees, communicating job expectations and appraising performance. Enforce performance management practices to driver performance, reinforce positive behaviors and enhance production of team - lead by example and hold others accountable to performance and behavior expectations at all times.
- Partner with Human Resources for hiring, staffing, discipline, and terminations.
- Perform other duties as determined by manager.
Education Experience
- HS Graduate or Equivalent
Job Requirements
- 3+ years of experience with computer hardware installation.
- 3+ years of technician experience with Windows OS.
- 3-4 years of related work experience in IT support.
- Technical experience with the following: Windows Based Operating Systems, Active Directory, Azure Management, Microsoft 365 Management, Microsoft SharePoint Management, Routers/Switches Knowledge and Wireless Systems Knowledge.
- Strong troubleshooting and analysis skills with knowledge of department functions, procedures and policies as they relate to computer support services.
- Ability to communicate effectively, provide excellent customer service and manage multiple tasks, including timely follow-up and resolution.
- Proactive, independent, detail oriented, and always looking for ways to improve with the big picture in mind.
- Ability to work full-time within standard business hours; after-hours work may be required at times.
- Travel to various local sites will be required; ability to work in conditions with varying temperatures, loud noise, odiferous and dust.
- Possess excellent problem-solving, leadership and project management skills.
- Strong interpersonal and communication skills; display a high level of professionalism and confidentiality. • Willingness to take on additional duties as assigned by management.
Preferred Skills
- 2+ year IT Program (preferred but not required).
- IT Certification (preferred but not required).
- 1-2 years of technical experience with Windows server.
- 1-2 years of experience with Microsoft Azure, O365, SharePoint and Exchange.
Zelle is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled