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Administrative Specialist

Zenner USA

Administrative Specialist

Banning, CA
Full Time
Paid
  • Responsibilities

    Job Description

     

    POSITION SUMMARY:

    • The Administrative Specialist provides sales order support related to all orders received from customers via all media types. Accurately and efficiently enter and process sales and parts orders for the Zenner sales team, resellers and distributors using our current ERP system. Provides direction, instructions and guidance to the administration group. Work with Management to maximize revenue by troubleshooting & resolving order fulfillment obstacles to ensure order fulfillment is met as promised or customers are updated with accurate data. Route and expedite reseller/distributor requests and inquiries. Generate and distribute necessary customer paperwork, such as invoices, order and shipping acknowledgements, shipping documents, and various reports as required by management. Supply other daily duties such as phone and clerical support. Monitor day to day tasks and update/implement/create processes and procedures.

    ESSENTIAL SKILLS AND EXPERIENCE:

    • Associates or Bachelor’s degree required.
    • Two or more years of equivalent/related experience in order administration, sales support, customer service, or operations preferred.
    • Experience in a manufacturing or distribution environment using MAS 90/Sage 100 and/or other similar ERP system a plus but is not required
    • Understanding of fulfillment as it functions in an ERP system.
    • Must have proficiency using MS Word, Excel and Outlook.
    • Outstanding written and verbal communication skills useful in all levels of an organization.
    • Highly-developed attention to detail, accuracy and efficiency.
    • Strong ability to positively, professionally and effectively communicate and coordinate with all levels of internal and external customers (Sales, Logistics/Supply Chain, Finance/Credit, Customer Service, resellers, distributors, vendors, potential customers, etc.).
    • International (Import, Export and Distribution) experience a plus but is not required.

    DUTIES AND RESPONSIBILITIES:

     

    · Provides sales order support related to all orders received from Zenner sales, Resellers, Distributors, OEMs and end user customers via all media types. Accurately and efficiently enter and process sales and parts orders for the Zenner sales team, resellers and distributors using our current ERP system. Work with all necessary departments to resolve fulfillment obstacles.

    · Generate and distribute customer paperwork, such as invoices, order and shipping acknowledgements, shipping documents, and various reports as required by management.

    · Responsible for creating and updating, as well as distributing order status reports three times a week to sales and management. Generating and updating various reports as required by management.

    · Responsible for maintaining product pricing sheets and updating the pricing in system for management.

    · Assist with other accounting duties as assigned.

    · Must stay abreast and understand all the products that Zenner manufactures, buys and sells.

    · Creates detailed information for all product delivery support interactions and escalates issues as needed to management and sales.

    · Assists in modifying and making improvement suggestions on customer service systems, work flows and procedures.

    · Supply other daily duties such as phone and clerical support.

    · All other duties as assigned.

     

    Company Description

    The Minol-ZENNER Group is one of the leading service providers and equipment manufacturers for consumption-based energy cost billing in the world. It combines two long-standing firms: Minol Messtechnik GmbH & Co. KG, in Leinfelden-Echterdingen, with its focus on energy management, and ZENNER International GmbH & Co. KG, in Saarbruecken, with its focus on energy engineering.