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Bilingual (English/Spanish) Customer Service Representative II

Zhu Enterprises Inc

Bilingual (English/Spanish) Customer Service Representative II

Shelton, CT
Full Time
Paid
  • Responsibilities

    Job Description

    We are an online retailer located in Shelton, CT. We are looking for an experienced bilingual (English/Spanish) customer service representative to join our team. NOTE: this is not a call center position.

    RESPONSIBILITIES:

    • assist customers in resolving any pre and post-sale questions and/or issues related to products and/or transactions in a courteous, professional, and timely manner • process returns and refunds • file insurance claims on damaged and lost packages • data entry and other general office support

    QUALIFICATIONS:

    · can speak/read/write English and Spanish fluently

    · is ORGANIZED and DETAIL-ORIENTED with good time management skills

    · is articulate and has good critical thinking skills

    · is compassionate to customers' needs

    · is eager to learn

    · respects and takes pride in the quality of one's work

    · can work independently and in team settings

    · must types at least 40 words per minute

    · has at least 2 years of customer service experience

    · has at least a high school diploma or equivalent

    COMPENSATION:

    $15 to $17/hour and benefits.

    Job Type: Full-time

    Pay: $15.00 - $17.00 per hour

    COVID-19 CONSIDERATIONS: We do not deal with customers face to face. To keep everyone safe in the office social distancing is strictly enforced. Mask (provided) is required. Daily temperature check at the start of shift and sanitary wipe down at the end of day is implemented.