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Sales Support / Customer Service

Ziglift Material Handling

Sales Support / Customer Service

Rialto, CA
Full Time
Paid
  • Responsibilities

    Job Description

    ZIGLIFT MATERIAL HANDLING IS THE INDUSTRY LEADING EXPERT IN SMART INTEGRATED WAREHOUSE STORAGE SOLUTIONS. WITH YEARS OF EXPERIENCE IN THE INDUSTRY, THE LARGEST INVENTORY OF NEW & USED EQUIPMENT, AND LOCATIONS IN CALIFORNIA, ARIZONA, AND MISSISSIPPI, ZIGLIFT’S CAPABILITIES AND SERVICES EXTEND THROUGHOUT THE UNITED STATES.

    SALES SUPPORT / CUSTOMER SERVICE JOB DUTIES

    The duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards. The sales support position takes direction from the Office Manger / Lead Sales Coordinator and the management team

    • Courteously answer, screen and forward any incoming phone calls, while providing basic information
    • Greets and assists walk-in customers; provide customer with a quote or direct them to sales staff
    • Maintain office security by following safety procedures and controlling access via the reception desk (virtual receptionist)
    • Process customer payments in QuickBooks
    • Receives and sorts daily mail / deliveries
    • Coordinates outgoing UPS /FedEx correspondence / packages
    • Updates / Maintains appointment calendars for CEO and Sales staff
    • Files invoices, payments, POs, etc., in a timely manner
    • Assists customer service rep with Will-Call window, as needed
    • Maintains a well-stocked, neat and orderly office supply closet; advises Office Manager of office supply needs
    • Perform other clerical duties such as photocopying, faxing, etc.
    • Empties all office trash before the end of shift
    • Experience with Material Handling Industry (Pallet Rack, Material Handling Equipment) a plus

    MAINTAINS QUALITY SERVICE BY FOLLOWING ORGANIZATION STANDARDS

    • Maintains safe and clean work environment by keeping general front office area and workstation neat; complying with company procedures, rules, and regulations.

    • Contributes to team effort by accomplishing related tasks as needed and keeps a positive work attitude.

    • By request of management, assists other departments as needed

    • Previous experience in Quickbooks a plus

    Company Description

    Since our founding in 2002, Ziglift has been providing fully integrated warehouse storage solutions to our customers across the nation. Through high volume purchasing and procured distribution channels, our extensive catalog of equipment and material handling solutions continues to grow. As one of the leading buyers of new & used racking, our large inventory allows us to offer exceptionally lower lead times and our volume pricing makes it even more affordable to get the storage system that is right for you. Headquartered in Southern California, Ziglift is one of the fastest growing material handling companies in the nation. In 2002, Ziglift opened its first office in Cerritos, CA selling pallet jacks and used racking. Throughout the next decade, Ziglift established its reputation as a leader in exemplary service, product offerings, and competitive pricing. With a clear mission to provide the most economic and optimized storage solutions, Ziglift rapidly established a loyal network of customers, dealers, and vendors, enabling a surge of growth which allowed it to scale up the product lines and services offered. In 2014, Ziglift moved its headquarters to it’s current location in Santa Fe Springs, CA. In 2018, for the very first time Ziglift expanded out of state to its brand new office and warehouse in Surprise, AZ. After another very successful year, Ziglift opened a new location in Olive Branch, MS serving as a key distribution center in the Mid-South Territory. Towards the end of 2020, Ziglift relocated its Olive Branch office only a couple of miles away to a brand new office and warehouse in the city of Southaven, MS. With a total of 4 locations and additional storage yards, Ziglift has over 20 acres of capacity housing the largest inventory of new and used material in the U.S. Through our exponential but strategic growth, we are able to serve and support our customers' warehouses across the continent. Specializing in pallet racking, our inventory includes both new and used shelving and pallet racking solutions from top manufacturers such as Interlake Mecalux, Frazier, Advance, and many more. When you are looking for quality choices in new or used warehouse racking, Ziglift is your one-stop shop for selection and value. In addition to our diverse inventory of new and used warehouse shelving and racking, we also carry a large variety of additional warehouse equipment and supplies, all at the best value. Our vast product offerings include bulk storage shelving, boltless shelving, conveyor equipment, pallet jacks, used forklifts and order pickers, workbenches, ladders, carts and dollies, storage bins, and many more. Ziglift is proud to be your source for turn-key storage solutions. From inception of the project, to design, engineering, permitting, installation, and the final sign off, our team has you covered. Ziglift is here to provide your business with the right equipment and most optimal material handling solutions at an unbeatable value, highlighted by the exceptional level of service that Ziglift is known for.