Job Description

HIRING: ACCOUNT ADMINISTRATOR / CUSTOMER SUPPORT ASSOCIATE

ACCOUNT ADMINISTRATOR / CUSTOMER SUPPORT ASSOCIATE JOB DUTIES

This person is accountable for creating estimates and purchase orders for customers and sales staff. They report directly to the office manager or CSR lead.

• Assist customers and sales staff by providing pricing on products / services and issuing estimates, sales order and/or invoices to customers.
• Assists with answering phones in a polite, courteous manner
• Greets and assists walk-in customers; provide the customer with a quote or direct them to sales staff
• Act as liaison to customers and our internal sales reps
• Attend sales calls when necessary to address RFP or project management type activities
• Assist sales staff by creating / processing POs for material / services from vendors
• Provide excellent customer service to our phone / walk-in customers
• Provide knowledgable answers to questions about products, pricing, availability, and order status
• Assists with Will-Call window, as needed
• Perform other clerical duties such as filing, photocopying, faxing, etc.

REQUIRED SKILLS

PREVIOUS INDUSTRY EXPERIENCE PREFERRED (PALLET RACKING & MATERIAL HANDLING SYSTEMS)

· Ability to identify actions necessary to complete tasks and obtain results.

· Positive and constructive view of working with others.

· Ability to listen to and work with a wide range of customers · Ability to learn and function in a fast paced environment

· Excellent communication skills both written and verbal

· Multi-tasking

· Punctual

· Organizational skills

· Detail oriented

· Personal accountability

QUALIFICATIONS

· High School Graduate

· Two years of customer service experience

· Quickbooks Enterprise Desktop experience preferred

· Maintains quality service by following organization standards

· Maintains safe and clean work environment

· Contributes to team effort by accomplishing related tasks as needed and keeps a positive work attitude.

· Assists other departments as needed.

· Previous industry experience preferred (Pallet Racking & Material Handling Systems)

ZIGLIFT MATERIAL HANDLING IS THE INDUSTRY LEADING EXPERT IN SMART INTEGRATED WAREHOUSE STORAGE SOLUTIONS. WITH YEARS OF EXPERIENCE IN THE INDUSTRY, THE LARGEST INVENTORY OF NEW & USED EQUIPMENT, AND LOCATIONS IN CALIFORNIA, ARIZONA, MISSISSIPPI, AND TEXAS, ZIGLIFT’S CAPABILITIES AND SERVICES EXTEND THROUGHOUT THE UNITED STATES.

Company Description

Since our founding in 2002, Ziglift has been providing fully integrated warehouse storage solutions to our customers across the nation. Through high volume purchasing and procured distribution channels, our extensive catalog of equipment and material handling solutions continues to grow. As one of the leading buyers of new & used racking, our large inventory allows us to offer exceptionally lower lead times and our volume pricing makes it even more affordable to get the storage system that is right for you. Headquartered in Southern California, Ziglift is one of the fastest growing material handling companies in the nation. In 2002, Ziglift opened its first office in Cerritos, CA selling pallet jacks and used racking. Throughout the next decade, Ziglift established its reputation as a leader in exemplary service, product offerings, and competitive pricing. With a clear mission to provide the most economic and optimized storage solutions, Ziglift rapidly established a loyal network of customers, dealers, and vendors, enabling a surge of growth which allowed it to scale up the product lines and services offered. In 2014, Ziglift moved its headquarters to it’s current location in Santa Fe Springs, CA. In 2018, for the very first time Ziglift expanded out of state to its brand new office and warehouse in Surprise, AZ. After another very successful year, Ziglift opened a new location in Olive Branch, MS serving as a key distribution center in the Mid-South Territory. Towards the end of 2020, Ziglift relocated its Olive Branch office only a couple of miles away to a brand new office and warehouse in the city of Southaven, MS. With a total of 4 locations and additional storage yards, Ziglift has over 20 acres of capacity housing the largest inventory of new and used material in the U.S. Through our exponential but strategic growth, we are able to serve and support our customers' warehouses across the continent. Specializing in pallet racking, our inventory includes both new and used shelving and pallet racking solutions from top manufacturers such as Interlake Mecalux, Frazier, Advance, and many more. When you are looking for quality choices in new or used warehouse racking, Ziglift is your one-stop shop for selection and value. In addition to our diverse inventory of new and used warehouse shelving and racking, we also carry a large variety of additional warehouse equipment and supplies, all at the best value. Our vast product offerings include bulk storage shelving, boltless shelving, conveyor equipment, pallet jacks, used forklifts and order pickers, workbenches, ladders, carts and dollies, storage bins, and many more. Ziglift is proud to be your source for turn-key storage solutions. From inception of the project, to design, engineering, permitting, installation, and the final sign off, our team has you covered. Ziglift is here to provide your business with the right equipment and most optimal material handling solutions at an unbeatable value, highlighted by the exceptional level of service that Ziglift is known for.