Job Description

A specialty chemical manufacturer in the Lakeland, FL is looking for a Technical Specialist to join their team.

KEY RESPONSIBILITIES:

• Involved in Incident, Problem and Service Request Management.
• Adherence of Service Level Objectives.
• Deskside and remote support required within Factory environment.
• Propose or recommend IM&T Services modifications to the Service Desk
• Handling complex problems and reaching out with more serious problems to managers and/or senior level.
• Participate to new IM&T Service testing, deployment and stabilization.
• Maintain and stays current with evolving Information technology.

ADDITIONAL RESPONSIBILITIES:

• Clarify tickets logged with requesters and communicate about resolution progress.
• Ensure satisfactory customer service and prompt response times to the requesters.
• Transfer of knowledge with members of the same team and maintain associated documentation
• Communicate with user community to provide the status of open problems and the changes associated with new solutions
• Escalate significant issues or outages to the management
• Develop and maintain good working relationships, resolve problems, and positively influence others in order to successfully produce customer satisfaction.

REQUIRED TECHNICAL SKILLS:

• Strong knowledge of Microsoft based operating systems
• General knowledge of IT infrastructure : Lan, WAN, Windows servers, active directory
• IT Certification/Training
• Good knowledge of informatics hardware (Printer, scanner, smartphones)
• Basic Knowledge in SAP system
• ITIL qualification is preferable but not essential.

Please send your qualified resume for immediate consideration.

Company Description

Zing Professional Recruiting is a nationwide recruiting firm that focuses on knowing the client and knowing you. We serve Fortune 500 and Global clients in a variety of industries across the United States. We get the right people in the right jobs. We are looking for TOP Talent to match with our clients. Zing Recruiting is an Equal Opportunity Employer and does not discriminate on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability or any other proscribed category set forth in federal or state regulations.