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Sales Engineering (USA)


Sales Engineering (USA)

Full Time
  • Responsibilities

    WHO ARE WE Zinier's intelligent field service automation platform helps organizations transform how they coordinate and execute work so they can solve problems faster, fix things before they break, and maintain the infrastructure that we rely on every day. Field service organizations around the world use Zinier to connect all their teams and data in one place and supercharge every aspect of their field service operations. We are a global team headquartered in Silicon Valley with leading investors including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC. Learn more at


    Services shape how we live. Electricity lights up our homes. The Internet opens up our worlds. Cellular phones keep us connected no matter where we are. We take for granted the things we can turn on with the flip of a switch. But when even one of the services we depend on isn't available, the day can quickly start to go sideways.

    For organizations that provide these services, some of the most important work happens in the field — in neighborhoods, across open spaces, and along millions of last miles that criss-cross the country. Every moment of downtime matters, which is why Zinier exists. Zinier empowers organizations to work smarter — from the main office to the field — to solve problems quickly, fix things before they break, and keep people in the rhythm of their days.

    To do this, Zinier has created a scalable platform powered by AI-driven insights and intelligent automation that helps field service teams work smarter, better, faster, and more efficiently. We help organizations automate routine tasks so the people in the field can focus on putting their expertise to work. We work with customers in telecom and energy.


    This role is a key component of the Pre-Sales organization. The Pre-Sales team's mission is to improve sales rep productivity and enable customer success on the Zinier platform by 1) simplifying the pre-sales and customer experience, 2) enabling customer efficiencies and cost savings and 3) driving customer-centric change inside of Zinier.

    The candidate will need to collaborate across teams, creatively solve problems for customers and sellers, and drive the evolution of the pre-sales team.


    • Gather insights from the business through analyzing data, identifying trends, and looking around the corner to develop innovative solutions for sales
    • Develop key metrics and define performance indicators to measure the overall impact and drive continuous improvement of the team
    • Ability to understand, adapt to, communicate, and manage change in a fast-paced environment
    • The ideal candidate must be willing to roll up their sleeves and work with key stakeholders across the extended Zinier Sales organization.
    • Owns the customer experience from initial sales meetings to transition to the implementation team, in conjunction with Sales Managers


    • Works closely with the Sales team and Country Manager in developing product demonstrations that highlight the Zinier value proposition
    • Builds on Sales' business case and Identifies key KPIs for the client's business and overall project
    • Manages best practices for client onboarding and training


    • Establish a proactive communication plan with the clients and partners
    • Provide client and internal reports on overall performance
    • Uses in-depth product knowledge of provide technical expertise to sales staff and the prospect through sales presentations and product demonstrations.
    • Assist the Channel and Sales teams across all situations, using your technical and business skill sets as efficiently as possible.


    • Experience as a Pre-Sales Engineering position in the SaaS industry
    • Strong background in Partner Enablement and working with mid to large scale partners
    • Knowledge of customer enablement practices and excellent client engagement skills
    • Technical aptitudes and ability to learn new software programs
    • Analytical skills for reviewing and understanding the customer and industry data
    • Strong team player as well as an Individual Contributor