WHO WE ARE

Zinier is a global company headquartered in San Mateo, California, with offices in Mexico City, Singapore, and Bengaluru and backed by leading investors including Accel Partners and Founders Fund.

WHY WE EXIST 

Services shape how we live. Electricity lights up our homes. The Internet opens up our worlds. Cellular phones keep us connected no matter where we are. We take for granted the things we can turn on with the flip of a switch. But when even one of the services we depend on isn't available, the day can quickly start to go sideways.

For organizations that provide these services, some of the most important work happens in the field — in neighborhoods, across open spaces, and along millions of last miles that criss-cross the country. Every moment of downtime matters, which is why Zinier exists. Zinier empowers organizations to work smarter — from the main office to the field — to solve problems quickly, fix things before they break, and keep people in the rhythm of their days.

To do this, Zinier has created a scalable platform powered by AI-driven insights and intelligent automation that helps field service teams work smarter, better, faster, and more efficiently. We help organizations automate routine tasks so the people in the field can focus on putting their expertise to work. We work with customers in telecom and energy. 

WHAT WE'RE LOOKING FOR

As a member of a fast-growing Product Training team, you will be building, updating and testing technical curriculum for a SaaS product. Curriculum includes instructor-led training and eLearning videos. You are expected to learn from the product documentation, and work at a fast pace with tight deadlines. Proper communication is key to success. 

ROLE RESPONSIBILITIES

• Design and develop innovative learning solutions applying learning principles and systematic instructional design to create content that fits the needs of the learner (includes online, classroom, virtual instructor-led training and blended learning content).
• Create and technical courseware, including exercises, tutorials, job aids, assessments, and other methods of learning and multimedia-based assets.
• Collaborate effectively with key stakeholders and subject matter experts to understand the needs of our partners, customers and employees.
• Contribute to the design and development of new learning models and content design templates.
• Lead needs analysis and learning strategy development activities to improve learning performance

ROLE REQUIREMENTS

• 3-4 years of curriculum design of software products
• Degree in Instructional Design or Computer Science or equivalent
• Working experience with one or more SaaS products (SalesForce, ServiceMax etc)
• Experience with REST and JSON
• Software Experience
  • Powerpoint, Camtasia, Audacity
  • LMS (Moodle or similar) to upload and manage training
• Experience building eLearning videos and self-study training
• Ability to debug software issues 
• Knowledge of Javascript a plus
• Able to deliver in-person or online training
• Self-starter with ability to work independently with minimal supervision
• Must have ability to travel about 25%