Job Description
COMPANY BACKGROUND
Everyone deserves the best internet possible, and that’s the refreshingly great experience we’re creating at Ziply Fiber. We’re bringing fiber to more than one million homes and businesses across the broader Northwest. By pairing brilliantly fast internet with customer choice and control, we’re making it simple and easy for you to connect to the things that matter most to you. Ziply Fiber is based in Kirkland, Washington, providing communities across Washington, Oregon, Idaho, and Montana with fiber internet in addition to streaming TV, privacy products, and phone service as well.
JOB SUMMARY
The NOC Specialist troubleshoots complex problems impacting the Ziply Network and the services we provide to our customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.
- Perform turn-up, troubleshooting and maintenance of routing protocols in the data network, as well as customer BGP peering sessions.
- Serve as the primary escalation point for BGP and complex routing issues for all routers.
- Perform troubleshooting of complex issues related to DSL, Metro-E and dedicated internet customers.
- Work directly with dedicated internet customers to troubleshooting hardware, configuration, BGP, routing issues and speed complaints.
- Serve as the primary contact for customer upgrades from T1 or ATM hand-off to Metro-E. Ensure proper routing of IP blocks for customers moving from T1 to Metro-E and also moving IP blocks from one router to the new one.
- Perform advanced troubleshooting on complex DSL issues that negatively impact our customers.
- Perform Cisco ACS/TACACS server administration
- Serve as Tier II support for transport of Video network including ONT, OLT, and BRAS.
- Perform Cisco and Juniper router hardware and software troubleshooting.
- Open Technical Assistance Case (TAC) cases with Cisco/Juniper to troubleshoot router hardware/software issues.
- Perform emergency maintenances, grooming to relieve network congestion, replacement of hardware and configuration changes to maintain a stable network for our customers.
- Serve as the Tier I NOC’s escalation for any IP problems in the network that negatively impact customers. These issues can range from BGP routing problems to BOGON issues to IP blocks not being subnetted properly or improperly configured on a router.
- Responsible for the OSPF routing protocol which is used for routing loopback IP’s between iBGP peering routers.
- Assist with preparing for IPv6 migration and implementation.
- Responsible for DSL BRAS configuration, troubleshooting and network implementation.
- Participate in 24/7/365 on-call rotation) coverage for network critical issues such as complete router failure, router troubleshooting, switch problems, and dedicated/managed routed customers.
- Perform other duties as required.
EDUCATION AND EXPERIENCE:
- 5 years of experience providing end-to-end telecommunications support
- Extensive background in IP subnetting, routing, routing protocols (BGP, OSPF) and troubleshooting.
Experience performing Cisco route-map manipulation and Juniper policy mapping to manipulate BGP path selection.
- Experience with MPLS management which used for VoIP and VPN customers and our internal private management network in addition to tunneling ATM traffic.
- Strong understanding of QoS marking and queuing at layer 2, layer 3, and MPLS layer with multiple vendor equipment.
- Extensive Cisco and Juniper knowledge in routers and switches.
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to work flexible hours and on call as needed.
- Excellent analytical skills.
- Ability to work independently and apply sound judgment and reasoning skills to a variety of situations, multi-task and collaborate effectively with other personnel to meet deadlines.
- Capable of identifying potential compliance problem areas early on, assessing alternate courses of corrective action and recommending satisfactory solutions.
- Strong verbal and written communication, attention to detail, and organizational skills, and familiarity with compliance concepts. Able to work within critical deadlines.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone
DIVERSE WORKFORCE / EEO:
Ziply Fiber recognizes and strongly supports the benefits of a diverse workforce and strives to provide a culture that recognizes the unique contributions of each of our employees. Ziply Fiber requires a drug test, background check, employment and education verification as conditions of employment. Ziply Fiber is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability, or any other legally protected status.