Job Description

OUR STORY

We are Zoomo, a fast-growing tech startup providing smart Light Electric Vehicles (LEVs) and after-sales servicing for commercial and logistics customers. Our operations are spread across the globe in Australia, the US, and the UK, and we are continuing to expand. Weve had explosive growth while building a cash generative business. Were backed by top tier VC and highly respected angel investors. Nows the time to join us on our journey to make 2-wheel electric vehicles accessible and affordable for everyone!

OUR PURPOSE

We are transitioning billions of urban miles from bikes, cars and trucks to smart e-bikes. eBikes are more efficient, more sustainable and now, easily accessible.

OUR VALUES

We move fast and score goals. We seek honest feedback. And we respect the individual.

THE ROLE

We are looking for an experienced Area Manager to organize and oversee the operations of a number of retail stores on the West Coast. You will assume responsibility for the overall success of the stores by setting targets and managing our store supervisors, store associates, and mechanics. In this role you have the opportunity to shape how we run our growing retail footprint in LA and on the West Coast. You will be working hand in hand with the California GM to roll out processes in our shops as we grow. You will also be coordinating with our global operations team and contribute to our strategy for growing the retail footprint across the US.

• You will oversee daily operations of our West Coast network of retail stores (LA, SF)
• You will define KPIs and monitor and report on workshop and retail performance including analyzing sales and revenue reports and make forecasts, develop and roll-out sales tools
• Our store staff will report to you, you will be managing their performance and helping them to provide world-class customer service, increase their sales capacity and enable them to solve day to day problems
• We are growing and need to prepare our retail and store processes for scale, you will continually implement and optimize these processes to enable business growth and improve operations
• You will ensure that our team is delivering and that compliance, company policies, and regulation are being adhered to. Occasionally you will complete audits including compiling action plans and reports
• You will plan and oversee in-store promotional events or displays
• Our retail network is growing on the West Coast, you will support the California GM to identify new sites and get them ready to launch

REQUIREMENTS

Skills:

• Proven experience as area manager, store manager, assistant manager or similar managerial role
• Knowledge of performance evaluation metrics and principles
• Sound understanding of optimization of store operations and standards for success
• Knowledge of retail management best practices
• Outstanding communication and interpersonal abilities
• Excellent organizing and leadership skills
• Commercial awareness
• Analytical mind and familiarity with data analysis principles
• Knowledge of retail management software
• Excellent stakeholder management and communication skills.
• Team leadership and performance management
• Project management know the basics of managing multiple projects and stakeholders in a structured and logical way

Attributes:

• 6-8 years of experience
• Track record of getting things done and rapid high-quality decisions (knowing when you have enough insight to make-a-call and apply the 80 / 20 rule)
• Analytical - Able to think big as well as execute on-the-fly
• Strategic thinker - Can stay one step ahead when thinking about the impact of the changes
• Adaptable fixer - enthusiastic, flexible & adaptable with the ability to remove barriers & bottlenecks via facilitation, creativity & resourcefulness.
• Can build stuff - approaches, processes, tools and change methodologies
• Inquisitive - infectiously curious, thoughtful and happy to question the status-quo
• Has fun and enjoys working in a collaborative environment.

BENEFITS

• You will get exposure to marketing leading e-bike technology, and be around some very talented people in a highly collaborative space. We are looking for exceptional people and will offer a package and environment to match.
• Jumping aboard a rocket ship at the ground floor
• Working at a well-funded start-up with a strong management team and global presence
• The chance to be part of an organization in hyper-growth with plenty of opportunity for personal development
• Flexible workplace with a team of extraordinary, motivated, and fun co-workers
• The full support of an experienced management team in helping you meet your targets and your professional development goals
• Expect autonomy and responsibility, solving problems you've never imagined even existed, at high pace