Job Description

$1000 SIGN ON BONUS INCLUDED

The STUDENT RESPONSE SPECIALIST position is a FULL-TIME position within the Student Inquiry Center (call center). This position’s responsibility is to determine if a potential student’s capabilities, desires, and motivation are suitable to begin the enrollment process. This position is accountable for creating a positive first-time impression with all potential students over the phone. The Student Inquiry Coordinator works collaboratively to ensure the objectives of the University and Zovio are achieved.

ESSENTIAL JOB DUTIES:

• Proactively contact prospective students to ensure the service levels and key performance indicators are met or exceeded.
• Follow procedures, scripts, and call tracks to meet the expected results while ensuring a warm and personable relationship is being developed.
• Communicate ideas for policy and procedure improvements to create greater efficiency and enhancement of the student experience.
• Understand and support the University's mission and total enrollment objectives.
• Compliance with all internal and external regulatory policies and procedures.
• Develop rapport and constructive working relationships with all internal and external customers.
• Management of student information system data integrity and security.
• Correspondence with all affected parties regarding student admissions.

QUALIFICATIONS:

• 1 year of SALES experience
• Experience in a high-volume call center
• Multi-line/call center phone experience strongly preferred (predictive auto-dialer experience).

EDUCATION:

Zovio requires a minimum of high school diploma or equivalent required.

Company Description

Zovio is an education technology services company that partners with higher education institutions and employers to deliver innovative, personalized solutions to help learners and leaders achieve their aspirations. Zovio leverages its core strengths and applies its technology and capabilities to priority market needs. Using advanced data and analytics, Zovio identifies the most meaningful ways to enhance the learner experience and deliver strong outcomes for higher education institutions, employers, and learners