Job Description

Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders for a specific market. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Estimators and Production departments) to improve the entire customer experience. A successful account manager is well organized and excels in communication and analysis. They must be comfortable with paperwork and information systems and have great knowledge of the Zumar products, the market and Zumar’s production capacity. As an account manager, you will be expected to take ownership of a specific account and be responsible for the account’s performance, growth and profitability. This role report to the Zumar Sales Manager.

Responsibilities:

• Operating as the lead point of contact for any and all matters specific to your accounts;
• Building and maintaining strong, long-lasting customer relationships;
• Generate sales among client accounts, including upselling and cross-selling;
• Look for opportunities on web sites such as iSquareFoot for new business;
• Prepare and send price estimates to customers and potential customers in an effort to get new contracts;
• Follow up with customers and potential customers related bids and estimates on a timely basis;
• Operates as the central point of contact for assigned customer market;
• Makes sure customers receive requested products and services in a timely fashion;
• Communicates client needs and demands to employer company;
• Work closely with Zumar’s Estimators and Production teams to ensure seamless work flow from estimate to shipping of the finished product;
• Forecasts and tracks client account metrics, KPIs and customer feedback;
• Initiate and process any returns, credits and replacements through established Zumar process;
• Manage projects within client relationships, working to carry out client goals while meeting company goals;
• Learn and effectively use JobScope MRP during the full sales cycle;
• Identifies opportunities to grow business with existing clients;
• Coordinate with staff members working on other accounts to ensure consistent service;
• Collaborates with sales team to reach prospective clients;
• Service multiple clients concurrently, often meeting deadlines;
• Keep records of client transactions;
• Assist other Zumar plant departments to address any questions related to customer or work orders;
• Work closely and collaborate with other Account Managers and Zumar teams;
• Perform other tasks as assigned by Zumar Management.

Requirements:

• Account Management Experience;
• Knowledge of the construction contractor business is a plus but not required
• Proficiency with MS Office, (Outlook, Excel, Word, PowerPoint)
• Experience with ERP and/or CRM systems;
• Client-Focused Solutions Experience;
• Project Management Skills;
• Attention to detail;
• Ability to Communicate Client Needs with Staff;
• Talent for Influencing Client Management;
• Ability to Manage Multiple Projects and Relationships Simultaneously;
• Negotiation Skills;
• Listening Skills;
• Communication Skills;
• Time Management Skills,
• BA/BS Degree is a plus

Company Description

Zumar Industries Inc. is a major manufacturer of signs and distributor of traffic safety products serving government agencies, private industry, and the public. Though all businesses encounter ebbs and flows of change, Zumar Industries, Inc. continues to thrive due in large part to one valuable, unwavering component—our people! Our employees remain the most valuable asset at Zumar. We perform to a set of standards committed to appreciating each other, providing superior performance, and keeping you—our customer—at the core of everything we do.