Job Description

JOB PURPOSE: To provide excellent service and support to Zumtobel Agents and Regional Sales Managers in accordance with the company vision.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Interact with various internal departments to obtain information and paperwork to meet or exceed customer requirements.
• Respond in a positive, helpful and professional manner to customer requests via phone, fax or e-mail.
• Be a team player and respond in a positive, cooperative and professional manner to internal customers.
• To manage major projects for agents as assigned.
• Order entry responsibilities.
• Other tasks and responsibilities may be assigned.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Enter replacement and urgent orders.
• Cover the accounts of other customer service coordinators as needed.

EDUCATION AND WORK EXPERIENCE REQUIRED:

• MUST HAVE B2B CUSTOMER SERVICE EXPERIENCE.
• High School Diploma or Equivalent.
• BS Preferred.
• Ability to communicate and interact effectively with others.
• 3+ years Sales/service experience is a plus.
• Knowledge of lighting industry or electrical contracting a plus.
• Strong attention to detail and data entry required.

Company Description

We curiously discover new fields of work while tackling challenging tasks and responsibilities together. Every one of us makes an impact. Whatever career path you have in mind, we are sure that you will be able to live your fullest potential with us. Join us and become part of our international network. Learn more : https://youtu.be/crwZmogOALg