Job Description

The Customer Care Representative reporting to Customer Care Supervisor, is responsible for answering customer calls via multiple queue line; handle each call in an efficient and professional manner. Utilizing overlapping skills and desktop tools to answer the customers’ questions and resolve or troubleshoot issues quickly and accurately. Accept and process sales orders timely from all systems and entry points; including allocating orders to the appropriate stocking location for fulfillment by matching national inventory to the ship to location on the sales order to reduce order distance and minimize freight costs. Stay current with manufacturing and production schedules along with timely notification to the appropriate manufacturing personnel of custom orders.

KEY ACCOUNTABILITIES

• Handle calls in an efficient and professional manner; provide first call resolution and create loyal and satisfied customers through consistent superior service on each call or point of contact as defined by department and company goals; this includes troubleshooting and product explanation. Daily duties and tasks are frequently non routine, requiring resolving many questions and problems for complex issues.
• Accept and process sales orders timely, this includes verifying orders for accuracy. Coordinates the distribution of orders to production areas and shipping department.
• Source sales order to the appropriate distribution center and/or stocking location by utilizing national inventory and ship to location to minimize freight cost and expedite the order delivery to the customer. 
• Responsible for preparing the daily shipments for invoicing; verifying orders for accuracy, communication to stocking distributors and service centers copies of packing slips, logging all orders shipped on a shipping log, and batching by sold and stock with cover sheet.

Qualifications

• High School Diploma
• 2 – 5 years Customer Service experience
• Type minimum of 35wpm
• Computer skills

CAPABILITIES AND SUCCESS FACTORS

• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Optimizes Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Self-Development – Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Additional Information

TOTAL REWARDS AND BENEFITS

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Educational Reimbursement
• Matching Gift Program

EQUAL OPPORTUNITY EMPLOYER – MINORITY/FEMALE/DISABILITY/VETERAN

WHAT HAPPENS WHEN TWO REMARKABLE SUSTAINABILITY LEADERS COME TOGETHER AS ONE? _A sustainability powerhouse is born, making a splash in the markets they serve and saving the planet one innovative installation at a time. _

In early 2022, Zurn Water Solutions Corporation, a market leader in smart, sustainable water solutions, and Elkay Manufacturing, a commercial drinking water solutions leader, agreed to combine their two exceptional firms to become a single water solutions powerhouse.

Together, the combined company offers a comprehensive package of innovative, sustainable, specified, engineered water solutions and sustainable plumbing products that provide water safety, water quality, and water conservation through critical service environments, while delivering total building solutions for new construction and retrofit applications around the globe. Our innovative solutions enable customers to advance their ESG initiatives and reduce operating costs while providing students, patients, patrons, and people within public and private spaces a safe, clean environment and access to fresh, pure, potable water – the essence of life itself.

WHAT MAKES ZURN ELKAY WATER SOLUTIONS CORPORATION SPECIAL IS OUR PEOPLE AND OUR CULTURE.

While playing a leading role in sustainability and water access are remarkable, what makes Zurn Elkay’s story so compelling is the alignment of the two well-respected companies with powerful legacies and a combined 224-year company history and shared values and cultures where people matter most.

Sustainably inspired, the company has a deep commitment to Diversity, Equity & Inclusion, water, and environmental stewardship, and giving back to the communities where we live, work and play. Our powerful legacy of caring and commitment is made possible by the exceptional people that embody Zurn Elkay’s values.

We’re looking for innovative, energetic people who want to help solve tomorrow’s challenges today. Our Total Associate Engagement core value means we work hard to ensure our associates have opportunities to grow and an inclusive culture in which to thrive. From formal training to on-the-job development and exposure to new businesses, when you join Zurn Elkay, you’ll join a collaborative organization that will give you opportunities to thrive and grow.