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Technical Product Trainer

Zurn Water Solutions

Technical Product Trainer

Erie, PA +2 locations
Full Time
Paid
  • Responsibilities

    Job Description

    The Technical Product Trainer will lead the design and delivery of product training courses to Zurn’s key customer base including specifying engineers and architects, contractors and building owners. They will work collaboratively with engineering, product management and commercial sales associates to develop training content and course curriculum for the entire portfolio of product solutions. In addition, they will be responsible to provide technical training to Zurn’s field sales reps and internal associates.

    KEY ACCOUNTABILITIES

    • Become a “Subject Matter Expert” on assigned product solutions for customer, rep and associate training.
    • Collaborate with Field Marketing Manager to develop and implement yearly training calendars and plans focused on technical training across Zurn’s portfolio of product solutions.
    • Design, develop, & deliver technical training courses for Zurn’s specifying engineers and architects, contractors and building owners.
    • Develop training presentations for use in Zurn’s LMS, based on the course work created for Zurn’s external customers.
    • Work cross-functionally to develop CEU courses.
    • Ensure training courses and supporting materials are technically accurate and meet engineering and product management guidelines.
    • Answer product questions from Zurn’s field sales reps on assigned categories with diagnostic and troubleshooting skills using personal knowledge, experience, and available reference material.
    • Coordinate presentation and supporting material, product samples and equipment logistics for assigned training courses.
    • Evaluate and recommend capital expenditures when necessary that enhance the Zurn training experience.
    • Stay current on training methods and procedures.
    • Establish processes to gauge participants’ retention of information and collect feedback to evaluate training effectiveness and suggest program adjustments based on the objectives and the evaluation of technically focused curriculum. Share best practices with other team members.
    • Determine ongoing strategic training objectives by evaluating existing knowledge gaps
  • Qualifications

    Qualifications

    QUALIFICATIONS/REQUIREMENTS

    • Bachelor’s degree in engineering or related field
    • Preferred 3-5 years of technical training experience
    • Preferred 1-3 year of product or customer support experience
    • Prior experience in plumbing, water solutions or related industry highly preferred
    • Able to work on multiple projects simultaneously with minimal supervision
    • Excellent oral and written communication skills
    • Ability to travel 25-30% of the time, primarily in North America

    CAPABILITIES AND SUCCESS FACTORS

    • Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
    • Business Insight – Applying knowledge of business and the marketplace to advance the organization’s goals.
    • Manages Complexity – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
    • Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
    • Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.

    Additional Information

    TOTAL REWARDS AND BENEFITS

    • Competitive Salary
    • Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
    • Matching 401(k) Contribution
    • Health Savings Account
    • Educational Reimbursement
    • Matching Gift Program

    EQUAL OPPORTUNITY EMPLOYER – MINORITY/FEMALE/DISABILITY/VETERAN

    WHAT HAPPENS WHEN TWO REMARKABLE SUSTAINABILITY LEADERS COME TOGETHER AS ONE? _A sustainability powerhouse is born, making a splash in the markets they serve and saving the planet one innovative installation at a time. _

    In early 2022, Zurn Water Solutions Corporation, a market leader in smart, sustainable water solutions, and Elkay Manufacturing, a commercial drinking water solutions leader, agreed to combine their two exceptional firms to become a single water solutions powerhouse.

    Together, the combined company offers a comprehensive package of innovative, sustainable, specified, engineered water solutions and sustainable plumbing products that provide water safety, water quality, and water conservation through critical service environments, while delivering total building solutions for new construction and retrofit applications around the globe. Our innovative solutions enable customers to advance their ESG initiatives and reduce operating costs while providing students, patients, patrons, and people within public and private spaces a safe, clean environment and access to fresh, pure, potable water – the essence of life itself.

    WHAT MAKES ZURN ELKAY WATER SOLUTIONS CORPORATION SPECIAL IS OUR PEOPLE AND OUR CULTURE.

    While playing a leading role in sustainability and water access are remarkable, what makes Zurn Elkay’s story so compelling is the alignment of the two well-respected companies with powerful legacies and a combined 224-year company history and shared values and cultures where people matter most.

    Sustainably inspired, the company has a deep commitment to Diversity, Equity & Inclusion, water, and environmental stewardship, and giving back to the communities where we live, work and play. Our powerful legacy of caring and commitment is made possible by the exceptional people that embody Zurn Elkay’s values.

    We’re looking for innovative, energetic people who want to help solve tomorrow’s challenges today. Our Total Associate Engagement core value means we work hard to ensure our associates have opportunities to grow and an inclusive culture in which to thrive. From formal training to on-the-job development and exposure to new businesses, when you join Zurn Elkay, you’ll join a collaborative organization that will give you opportunities to thrive and grow.

  • Locations
    Paso Robles, CA • Erie, PA • Milwaukee, WI