Job Description
POSITION SUMMARY
The Customer Care Representative reporting to Customer Care Supervisor, is responsible for answering customer calls via multiple queue line; handle each call in an efficient and professional manner. Utilizing overlapping skills and desktop tools to quickly and accurately answer the customers’ questions and resolve or troubleshoot issues. Accept and process sales orders timely from all systems and entry points; including allocating orders to the appropriate stocking location for fulfillment by matching national inventory to the ship to location on the sales order to reduce order distance and minimize freight costs. Stay current with manufacturing and production schedules along with timely notification to the appropriate manufacturing personnel of custom orders.
RESPONSIBILITIES
LEADERSHIP COMPETENCIES
Qualifications
EXPERIENCE AND SKILL REQUIRED
Additional Information
TOTAL REWARDS AND BENEFITS
EQUAL OPPORTUNITY EMPLOYER – MINORITY/FEMALE/DISABILITY/VETERAN
AT ZURN, WE HAVE A LONGSTANDING COMMITMENT TO FOSTERING, CULTIVATING AND PRESERVING A CULTURE OF DIVERSITY, EQUITY AND INCLUSION SO THAT ALL ASSOCIATES FEEL WELCOME AND VALUED.