Job Description

Zuum Transportation, Inc. is a rapidly growing, tech startup which is transforming the $1.2 trillion logistics industry. Zuum connects enterprise shippers, brokers, and carriers on an automated platform. To better understand what we are about, please check out our website:

https://zuumapp.com/

Pay: $18-21 per hour

Shift: M-F 6-3pm or 7-4pm

The Customer Service Representative is responsible for load statuses, updating & maintaining transportation management & proprietary operating systems and coordinating deliveries with all stakeholders. Also, the Customer Service Representative will be the primary liaison in all in-transit freight services with carriers & drivers while providing excellent customer service. Finally, they will provide quality assurance measures to further improve our technology.

*Please submit your resume now - This position has lots of room for growth!

Responsibilities:

• Support the Operations Team with questions and customer reach outs via email and occasional phone calls
• Respond to customer emails in a timely manner
• Build shipments in customer transportation management & proprietary software
• Upload carrier paperwork (insurance) and maintain proper collection (proof of delivery or POD) and documentation
• Build & maintain relationships with key customers & carrier personnel
• Collaborate on quality assurance (QA) of Zuum's proprietary software & discuss opportunities for improvement

Who you are:

• 1-2 years of experience in customer service, retail, hospitality, call center, or other relevant experience
• Proficient with computer, Microsoft Office, & Google Suite applications (particularly Word/Excel)
• Excellent communication and presentation skills
• Ability to make real-time decisions with minimal guidance
• Ability to operate with a high sense of urgency & in a fast-paced, demanding environment
• Collaborative & a great team player

Zuum offers a competitive, starting compensation, benefits, perks and bonuses, and an unparalleled culture of diversity and inclusion. New ideas are always welcome, we embrace our failures and move quickly through them, testing and iterating our way to success - all while having fun!

Zuum Transportation Inc. is an Equal Opportunity Employer.

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