DescriptionZycus is looking for an Implementation Analyst who will be responsible for facilitating the deployment of its software for procurement users across its clients in North America Region.You will in this role be part of our delivery team and work with our enterprise customers in implementing our AI-driven procurement solution. Our Implementation Analyst play a very critical role in the implementation of Zycus products and solving business problems for our customers. They possess a deep understanding of our product and of supply chain and use this knowledge to evaluate and suggest innovative solutions and workarounds for our customers and cross-sell and upsell our solutions while being the focal point of contact for our customers.In This Role You WillWork with our enterprise customers and help them with new product upgradesProvide technical support for implemented software products. Understand business requirements / implemented solutionProvide support on technical issues and services designed to improve customer operational health in assigned accounts.Be involved in Incident and Problem management life cycleRespond to support tickets within SLAs with high qualityEnsure high customer satisfaction on all accounts Work effectively across cross-functional areas Write and execute SQL queries RequirementsWhat are we looking for? 1 – 4 years of experience in application support Must be a US Citizen/Green Card holder Must have basic to intermediate SQL skills Graduate degree Exposure to JIRA, Remedy force / Salesforce will have added advantage Background in Procurement will be an added advantage BenefitsFive Reasons Why You Should Join Zycus Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React. A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization Get a Global Exposure: You get to work and deal with our global customers. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.