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Technical Applications Specialist I

Zymo Research

Technical Applications Specialist I

Irvine, CA
Full Time
Paid
  • Responsibilities

    Job Description

    SUMMARY/CONTRIBUTION OF POSITION

    Zymo Research is seeking highly motivated individuals to join our Technical Product Support team. The qualified individual will assist our customers, distributors and channel partners with the support of our sample collections devices, nucleic acid purification and cleanup, epigenetics and microbiomics product lines.

    You will be working closely with some of the most talented people in the life sciences field specifically in the cutting-edge technologies of epigenetics, microbiomics and nucleic acid purification and handling.

    If you are passionate about helping people in advancing science and working with awesome teams in a fast-growing company, we want you!

    PRIMARY RESPONSIBILITIES

    In this role, you will:

    1. Provide technical and application support to end-users on our sample collection devices & transportation, nucleic acid purification, epigenetics and microbiomics products.

    2. Communicate with product team to solve technical questions from customers

    3. Collaborate with our product team to onboard new customers

    4. Maintain effective follow-up and potential resolutions regarding end-user issues.

    5. Assist in developing user guides, technical notes, and other marketing and training collaterals.

    6. Cultivate good relationships with customers and key accounts to increase their knowledge in utilizing Zymo Research products

    7. Communicate with internal team to discuss path to ensure customer success and recommend enhancements to future product offering.

    8. Provide customer insight feedback and participate as consultant to the internal team for future product enhancement or new product development.

    OTHER DUTIES & RESPONSIBILITIES

    1. Facilitate and assist distributing partners with the sales process.

    2. Identify and nurture high value opportunities in a cross-department team of research & development, product management, technical support, and sales.

    3. Provide reports on product performance and needed improvements based on end-user interactions and feedback.

    4. Keep current with literature and emerging trends in the discipline

    5. Assist with booth duties at industry tradeshows.

    6. Travel 25% - post COVID travel restrictions.

    EDUCATION AND EXPERIENCE

    Position Requirements

    1. An MS degree or a BS with a minimum of two years of post-graduate laboratory experience in Biology, Molecular Biology, Genetics, Microbiology, Biochemistry or related field.

    2. Experience performing molecular biology, biochemistry, and cell biology techniques, including PCR, qPCR, cloning, restriction digests, gel electrophoresis, nucleic acid purification etc.

    3. A proven track record of designing, executing, analyzing, and trouble laboratory experiments.

    4. Excellent communication skills, both verbal and written.

    5. Knowledge of Microsoft Office products.

    PREFERRED EXPERIENCE

    1. Experience working in an industry position in a customer facing role such as applications specialist or demo specialist.

    2. Experience in using next-generation sequencing platform.

    3. Experience using programs such as BLAST and UCSC Genome Browser.

    This position is open to those currently residing in and authorized to work in the USA.

    Company Description

    Larry Jia, M.D., founded Zymo Research Corporation in 1994. With humble beginnings, he started manufacturing the first DNA/RNA extraction and purification products for E. coli and yeast out of a garage in Orange, California. Today, Zymo Research is a multi-million dollar company with its headquarters based in Irvine, California. In addition to its California headquarters, Zymo Research has two international branches located in Freiburg, Germany and Beijing, China. The company's DNA and RNA extraction kits are used mainly by academic and biopharmaceutical scientists, who need to isolate and purify DNA/RNA from tissue, blood or serum samples. Zymo Research is also known for its epigenetics line of products used in DNA methylation detection and quantitation. They carved out a niche in this market by being an early adopter in the field of epigenetics and by offering a high-quality product. They are considered the leader in this market space. One of the keys to Zymo's success in the past 25 years has been their ability to listen to their customers and react quickly. Their tagline "The Beauty of Science is to Make Things Simple" is a mantra that is reflected in every one of their products. From epigenetics to RNA/DNA isolation, each product is designed to be both simple in use and robust in its performance. Inside Zymo Research Zymo Research's core beliefs are based on innovation, quality, and customer service. These three paradigms are ingrained in their company culture. They believe their products are the most reliable and uphold to the highest standards of quality in the industry as evidenced by their ISO 9001 certification. They have also received Frost & Sullivan's Best Practices Award for Leadership in Epigenetics Product Quality. OUR MISSION To provide the most reliable, innovative, and valuable biomedical tools and services to our customers through research and strategic development. OUR VISION To have a positive impact in the biomedical field and to contribute to the greater good of humanity. GOLDEN RULE " Treat others as you would like to be treated " . We strongly believe this principle dictates teamwork and open communication.