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Account Strategist - Chicago

ZypMedia

Account Strategist - Chicago

Chicago, IL
Full Time
Paid
  • Responsibilities

    The Account Strategist is responsible for providing overall day-to-day customer service and support to ensure that client goals and objectives are met. This individual will play a critical role in supporting the account management team with new or existing accounts and provide client satisfaction by optimizing revenue and encouraging account growth.

    RESPONSIBILITIES:

    • Resolve a high volume of queue-based tasks with a primary emphasis on productivity and accuracy against strict deadlines and SLA's
    • Understand client goals and strategize action plans to best fulfill client needs
    • Assist Account Manager in business support and management.
    • Provide excellent and timely responses to customer requests to ensure customer satisfaction.
    • Serve as point of escalation for issues that arise including reporting discrepancies, creative policing, and trafficking requirements
    • Communicate with internal teams regarding strategy and business needs and create tracking plans to support those endeavors and help to prioritize accordingly
    • Manage reporting for priority accounts and deliver post-campaign analytics
    • Gather screenshots for campaigns on ad hoc basis
    • Generate delivery reports for campaigns
    • Must be able to handle multiple projects and clients simultaneously
    • Must be able to work under tight deadlines and have strong attention to details
    • Required to learn new technologies and systems as the need arises
    • Perform project-based work
    • Assist in development and maintenance of account management SOPs

    WHO ARE WE LOOKING FOR?

    • EXPERIENCED: 2+ years in support or client service roles
    • KNOWLEDGEABLE: 1+ years in a digital marketing agency or publisher and ad tech platforms
    • DRIVEN:  Results matter and you get stuff done, you execute like an owner of the business
    • INTUITIVE: You know your audience and are highly skilled written and oral communicator with the ability to formulate structured communications in a complex environment
    • AGILE: Ability to think and react quickly with a proven track record of managing multiple daily tasks successfully, as well as long-term strategic projects in a fast-paced growth environment
    • PASSIONATE: You are committed to delivering world-class client service
    • METICULOUS: You have a keen eye for detail, you know that details matter
    • TEAM PLAYER:  Strong focus on collaboration and relationship management across multiple departments
    • LOCAL: Position is in Chicago, IL