The Account Strategist is responsible for providing overall day-to-day customer service and support to ensure that client goals and objectives are met. This individual will play a critical role in supporting the account management team with new or existing accounts and provide client satisfaction by optimizing revenue and encouraging account growth.
RESPONSIBILITIES:
- Resolve a high volume of queue-based tasks with a primary emphasis on productivity and accuracy against strict deadlines and SLA's
- Understand client goals and strategize action plans to best fulfill client needs
- Assist Account Manager in business support and management.
- Provide excellent and timely responses to customer requests to ensure customer satisfaction.
- Serve as point of escalation for issues that arise including reporting discrepancies, creative policing, and trafficking requirements
- Communicate with internal teams regarding strategy and business needs and create tracking plans to support those endeavors and help to prioritize accordingly
- Manage reporting for priority accounts and deliver post-campaign analytics
- Gather screenshots for campaigns on ad hoc basis
- Generate delivery reports for campaigns
- Must be able to handle multiple projects and clients simultaneously
- Must be able to work under tight deadlines and have strong attention to details
- Required to learn new technologies and systems as the need arises
- Perform project-based work
- Assist in development and maintenance of account management SOPs
WHO ARE WE LOOKING FOR?
- EXPERIENCED: 2+ years in support or client service roles
- KNOWLEDGEABLE: 1+ years in a digital marketing agency or publisher and ad tech platforms
- DRIVEN: Results matter and you get stuff done, you execute like an owner of the business
- INTUITIVE: You know your audience and are highly skilled written and oral communicator with the ability to formulate structured communications in a complex environment
- AGILE: Ability to think and react quickly with a proven track record of managing multiple daily tasks successfully, as well as long-term strategic projects in a fast-paced growth environment
- PASSIONATE: You are committed to delivering world-class client service
- METICULOUS: You have a keen eye for detail, you know that details matter
- TEAM PLAYER: Strong focus on collaboration and relationship management across multiple departments
- LOCAL: Position is in Chicago, IL