Job Description
Hi, my name is Sara Byron. I am a Recruiter with Bluestone Staffing. I have a job opportunity available for a REMOTE CONTRACT CUSTOMER SERVICE TAX SPECIALIST Please review the below job description and e-mail me a current copy of your resume if interested (SARA.BYRON@BLUESTONESTAFFING.COM), and feel free to give me a call at 847-440-5759 to go through a brief phone interview (10-15 minutes). Thank you!
JOB SUMMARY:
TITLE: Remote Contract Customer Service Tax Specialist
LOCATION: Remote (Work from Home)
SHIFT: Start Times will vary- most start times will be 8AM-5PM or 9AM-6PM
OPENINGS: 44
HOURS: 40/week
START DATE: March 7th through the end of May 2022
ESSENTIAL SKILLS:
Taking inbound calls/online chat messages/e-mails answering very basic tax questions
The ideal candidate will have a background in business, finance, accounting, or tax.
Basic knowledge of tax laws and tax concepts.
Some experience preparing federal and state returns for individuals (1040)
Some experience providing support in a call center environment a plus (WFH or on site)
Internship with a tax preparation firm a plus
Critical thinking, problem solving
Persistence and determination
Bilingual (English/Spanish) communication skills (written & spoken) a plus.
JOB CONTENT/SCOPE:
This is a seasonal customer facing position providing support to external customers.
Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations.
Will apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries
Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy.
Document customer interactions and properly escalate issues that do not have a known resolution.
Represent the brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes
Company Description
At blueStone Staffing Solutions, we are obsessed with technology and its power to change the world around us. But we also understand that technology by itself is useless without the proper people to bring it to life. Founded in 2002 blueStone Staffing Solutions has been proud to be part of many projects that have changed our environment. From helping develop autonomous driven vehicles to helping secure the communications of our military forces, blueStone Staffing Solutions provides the people that make dreams come to life. If you are looking for your next assignment or just wanting to explore your career options, then reach out to one of our recruiters and we will be happy to speak with you.